Ace Drain and Sewer Experts

Ace Drain and Sewer Experts has a strong base of positive reviews praising responsiveness, professionalism, and technical competence, with many customers highlighting same-day or next-day service and knowledgeable technicians like Rich, Bobby, and Danny. However, three substantive 1-star reviews meaningfully drag down the scores across all dimensions: one customer was never provided a quote after ... Read more

Ace Drain and Sewer Experts has a strong base of positive reviews praising responsiveness, professionalism, and technical competence, with many customers highlighting same-day or next-day service and knowledgeable technicians like Rich, Bobby, and Danny. However, three substantive 1-star reviews meaningfully drag down the scores across all dimensions: one customer was never provided a quote after a site visit, one detailed a pattern of incomplete work, ghosting on a promised refund, and failure to perform all charged services, and one described significant price inflation with marked-up materials and a changing quote. Pricing in particular is a mixed signal — several reviewers praised fair or reasonable pricing while one provided detailed evidence of inflated charges totaling hundreds of dollars above market rates. Project completion is similarly mixed, with most jobs completed well but at least two reviews describing work that was not fully or properly finished. The overall picture is a capable crew that performs well in the majority of cases but has documented lapses in pricing transparency and follow-through that cannot be ignored. Read less