Urbana Plumbing & Heating

Urbana Plumbing & Heating demonstrates strong technical expertise and generally reliable project completion, with multiple reviews praising responsiveness, knowledge, and thorough workmanship. However, pricing emerges as a significant weakness, with three detailed complaints about excessive charges (faucet/wax seal at $1,149, garbage disposal markup, and refusal to honor guarantees on customer-sup... Read more

Urbana Plumbing & Heating demonstrates strong technical expertise and generally reliable project completion, with multiple reviews praising responsiveness, knowledge, and thorough workmanship. However, pricing emerges as a significant weakness, with three detailed complaints about excessive charges (faucet/wax seal at $1,149, garbage disposal markup, and refusal to honor guarantees on customer-supplied parts). Professionalism is mixed: many reviews highlight courtesy and communication, but two recent reviews (2022) document poor customer service interactions and condescending behavior. The company's long-standing reputation (30+ years) is undermined by recent pricing and attitude concerns that suggest potential deterioration in service standards. Read less