Sullivan Plumbing

Sullivan Plumbing demonstrates strong overall performance across all dimensions, with particular strength in project completion (86.5) and professionalism (85.2). The company excels at punctuality, responsiveness, communication, and technical competence, with many customers praising specific technicians by name and expressing loyalty. However, pricing emerges as a consistent concern, with a notabl... Read more

Sullivan Plumbing demonstrates strong overall performance across all dimensions, with particular strength in project completion (86.5) and professionalism (85.2). The company excels at punctuality, responsiveness, communication, and technical competence, with many customers praising specific technicians by name and expressing loyalty. However, pricing emerges as a consistent concern, with a notably lower score (73.8) driven by frequent complaints about high labor rates, lack of itemized invoices, and perceived overcharging relative to work performed. Despite pricing friction, the company maintains solid execution and customer satisfaction. Read less