Mike Williams Plumbing, Heating, Air Conditioning & Sewer

Mike Williams Plumbing, Heating & Air presents a deeply split profile. Recent reviews from 2024–2025 are predominantly positive, praising named technicians such as Ryan, Bruce, Cole, Josiah, and Jake for professionalism, knowledge, punctuality, and clear communication. However, a substantial body of older reviews (2015–2023) documents a consistent and serious pattern of predatory pricing, hidd... Read more

Mike Williams Plumbing, Heating & Air presents a deeply split profile. Recent reviews from 2024–2025 are predominantly positive, praising named technicians such as Ryan, Bruce, Cole, Josiah, and Jake for professionalism, knowledge, punctuality, and clear communication. However, a substantial body of older reviews (2015–2023) documents a consistent and serious pattern of predatory pricing, hidden fees, undisclosed service contracts, misdiagnosis, and failure to complete work correctly — with many customers reporting quotes 2–5x higher than competitors. Pricing is the most severely penalized dimension, with dozens of explicit complaints about extreme markups, a $99 dispatch fee not disclosed upfront, and aggressive upselling of monthly subscription plans that were difficult to cancel. Project completion is also significantly impacted by multiple accounts of unresolved repairs, return visits for the same issues, and at least one case of property damage left unaddressed. The experience dimension is mixed: recent technicians receive strong praise for skill, while older reviews describe misdiagnosis and incompetent assessments. The overall WW Score of 52.1 reflects a company with capable individual technicians but a historically problematic business model that has generated serious and credible consumer harm. Read less