Edwards Heating & Cooling

Edwards Heating and Cooling shows mixed performance across dimensions. Professionalism is undermined by serious incidents including unauthorized vehicle movement, property damage, and poor complaint handling, though many reviews praise punctuality and courtesy. Pricing concerns emerge from aggressive upselling tactics and recommendations for unnecessary replacements, though some customers felt val... Read more

Edwards Heating and Cooling shows mixed performance across dimensions. Professionalism is undermined by serious incidents including unauthorized vehicle movement, property damage, and poor complaint handling, though many reviews praise punctuality and courtesy. Pricing concerns emerge from aggressive upselling tactics and recommendations for unnecessary replacements, though some customers felt value justified higher costs. Project completion is hampered by significant delays in parts ordering and scheduling during critical weather conditions, though routine maintenance and installations are generally timely. Technical experience is consistently praised with knowledgeable staff and quality workmanship noted across multiple reviews. The company's overall score is dragged down by two severely negative experiences involving unprofessional conduct and unresolved damage claims. Read less