Berner Plumbing & H20

Berner Plumbing receives strong praise from repeat customers who highlight Rich's technical knowledge, responsiveness, and thoroughness across a wide range of plumbing jobs including tankless water heater installations and backflow testing. However, the review set is significantly undermined by three negative reviews that raise serious concerns about rudeness and abusive behavior, overcharging, ma... Read more

Berner Plumbing receives strong praise from repeat customers who highlight Rich's technical knowledge, responsiveness, and thoroughness across a wide range of plumbing jobs including tankless water heater installations and backflow testing. However, the review set is significantly undermined by three negative reviews that raise serious concerns about rudeness and abusive behavior, overcharging, material markup schemes, tardiness, and a failure to file a required Village report after a completed backflow test. The professionalism dimension is the most contested, with glowing praise from loyal customers directly contradicted by accounts of yelling, harassment, and unprofessional conduct. Pricing is similarly split, with one reviewer calling it fair and another explicitly alleging overcharging and material fraud. Project completion scores are dragged down by the unfiled backflow report, which represents a clear failure to deliver on a promised service obligation. Read less