Artisan Plumbing

Artisan Plumbing earns strong marks for professionalism and experience across a large and diverse review base spanning over a decade, with many customers praising punctuality, communication, courteous technicians, and skilled problem-solving. However, pricing is a meaningful drag on the overall score: multiple reviewers across different years explicitly flagged high hourly rates, unexpected equipm... Read more

Artisan Plumbing earns strong marks for professionalism and experience across a large and diverse review base spanning over a decade, with many customers praising punctuality, communication, courteous technicians, and skilled problem-solving. However, pricing is a meaningful drag on the overall score: multiple reviewers across different years explicitly flagged high hourly rates, unexpected equipment/diagnosis fees, and significant parts markups, with one reviewer citing a $285 part sold for $56–69 at retail and another calling the company a 'huge rip-off.' Project completion is mixed — the majority of jobs were finished well, but there are credible, detailed accounts of abandoned follow-through: one customer was ghosted after paying for a camera inspection and never received a quote, another waited months for a promised estimate with no response, a gas leak went undetected for two months after an uninspected installation, and one technician no-showed entirely. These are not minor complaints — they represent a pattern of follow-through failures that meaningfully tempers an otherwise solid reputation. The business clearly delivers excellent service in many cases, but the inconsistency in pricing transparency and job follow-through prevents a higher score. Read less