Overview of Company Customer Sentiment Analysis in May
The reviews paint a predominantly negative picture of this contractor across nearly all dimensions. Professionalism is the most-mentioned dimension and is severely damaged by multiple accounts of no call-backs, dismissive owner behavior, refusal to return calls, and an employee reportedly making an obscene gesture in public. Pricing is a significant concern, with two separate reviewers describing ... Read more
The reviews paint a predominantly negative picture of this contractor across nearly all dimensions. Professionalism is the most-mentioned dimension and is severely damaged by multiple accounts of no call-backs, dismissive owner behavior, refusal to return calls, and an employee reportedly making an obscene gesture in public. Pricing is a significant concern, with two separate reviewers describing undisclosed fees and final bills that were substantially higher than quoted — a clear pattern of non-transparent pricing. Project completion is also problematic, with one reviewer's issue being misdiagnosed entirely (recommending a $1,500–$4,000 floor tear-up that a competitor resolved for $200 via snaking), suggesting both a failure to complete work appropriately and a possible upsell pattern. The one strongly positive review (5 stars, 2019) describes a good furnace/AC installation experience with polite staff, which provides some upward pull on scores but is now over five years old and is outweighed by more recent negative accounts. Read less