Find Nearby Plumbers Companies In 60540, Carpentersville, Illinois

Aquatech Sewer and Plumbing has a strong base of positive reviews praising responsiveness, punctuality, and courteous technicians across a large and diverse review pool spanning roughly 2006 to 2025. However, pricing is the single most consistently cited negative theme across the entire review history, with numerous reviewers across multiple years explicitly describing charges as excessive, refusing to provide estimates upfront, and quoting rates that were significantly higher than competitors. Project completion is moderately strong but is meaningfully dragged down by several serious complaints including abandoned jobs, failed repairs requiring return visits, incorrect installations causing gas leaks or continued water damage, and at least one reviewer paying $8,000 and having the contractor fail to show for the final toilet install. Experience scores reasonably well given the volume of praise for skilled diagnostics and quality workmanship, but is tempered by documented cases of incorrect installations and misdiagnosed problems. The most recent reviews (2024-2025) trend more positively than older reviews, suggesting possible improvement in service consistency under the current team.

• PRICING CONCERN: Pricing complaints are the single most recurring negative theme across the entire review history spanning 15+ years. Multiple reviewers across different time periods describe being charged $300-$500+ per hour for simple jobs, refusal to give phone estimates, and final bills significantly exceeding expectations or competitor quotes.
• PROJECT ABANDONMENT: At least 3 reviews explicitly describe the contractor failing to return to complete work or abandoning the customer mid-job, including one reviewer who paid $8,000 and was left without a completed toilet install.
• INSTALLATION ERRORS: Multiple reviews describe serious installation errors including a gas water heater installation with 5 code violations causing a gas leak (confirmed by Nicor), a tankless water heater installed with incorrect valves and venting, and a water softener connected only to bathroom faucets instead of the whole house.
• RELIABILITY PATTERN: Across multiple time periods and technicians (Greg, Amir, TJ, others), a recurring pattern of missed appointments, unreturned calls, and no-shows is documented by multiple independent reviewers.
• BLANK REVIEWS: 25+ reviews contain no text whatsoever, only a star rating. These were excluded from dimension scoring as they provide no usable data per scoring rules.
• POSSIBLE MULTI-ENTITY REVIEWS: This review pool appears to span multiple technicians (Greg, Amir, Rosen, Smail, Jason, TJ, Nate, Larry, Bruce, Alan, Dan) and possibly multiple business locations or eras. Scores reflect the aggregate entity as presented.
• RECENCY NOTE: Reviews from 2025 and late 2024 are predominantly positive and reference the current team (Amir, Rosen, Smail). Older reviews (pre-2020) contain a higher proportion of negative experiences. Consumers should weight recent reviews more heavily when making a hiring decision.
• FAKE REVIEW RISK — LOW: While the 2025 reviews are uniformly 5-star, they contain specific names, job details, and varied language. No strong pattern of fabrication detected, though the absence of any negative recent reviews warrants mild caution.

This WW Score of 72.4 is based on a large and diverse review pool of 183 reviews and carries HIGH overall confidence, but consumers should be specifically cautious about pricing transparency and job completion follow-through, as these are documented recurring issues across multiple years and multiple technicians.