Find Nearby Plumbers Companies In 52802, Carlyle, Illinois

Petersen Plumbing & Heating has a strong base of positive reviews praising punctuality, friendliness, and technical competence across a wide range of services including water heaters, sump pumps, gas lines, and HVAC. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns about workmanship quality, accountability, and follow-through: specific complaints include an improperly installed toilet that broke and caused injury, a leaking underground gas line that was never corrected, a no-show estimate appointment, and a pattern of unresponsiveness to callbacks. Pricing feedback is mixed: several reviewers praised reasonable or competitive pricing, while others described feeling overcharged for labor and materials. The professionalism score is tempered by multiple credible accounts of poor customer service responses (particularly from a staff member named Carter) and a failure to honor commitments. Project completion is the most penalized dimension due to documented cases of abandoned work, unresolved defects, and failure to return calls after problems arose.

• 12 reviews contain no text — only a star rating. These were excluded from dimension scoring as they provide no usable data.
• Several positive reviews are very brief and generic (e.g., 'Brian was awesome!', 'Great job and service.', 'Always professional and do an excellent job!') with no specific details. While not conclusively fake, these inflate the positive signal and were weighted conservatively.
• Two reviews dated 2024-08-26 appear to be near-identical duplicates of the same incident (toilet installation complaint). Only one was counted per dimension to avoid double-weighting a single event.
• A significant portion of reviews are older than 12 months (many from 2016–2021), and some are as old as 2006. Recency weighting was applied — older negative reviews were not dismissed but were noted as potentially reflecting past rather than current practices.
• The negative reviews are highly specific and detailed (named technicians, dollar amounts, described sequences of events), lending them strong credibility. These were weighted heavily despite being outnumbered by positive reviews.
• One reviewer explicitly stated 'I was not paid for my review,' which is an unusual disclaimer that can sometimes indicate review solicitation campaigns — noted as a minor flag.
• Overall star rating distribution is heavily skewed toward 5 stars with a cluster of 1-star reviews and almost no 2, 3, or 4-star reviews, which is a common pattern in businesses that actively solicit positive reviews while dissatisfied customers self-select to leave detailed complaints.

This WW Score is based on a large and diverse review set with HIGH mention counts across all four dimensions, making the score mathematically reliable; however, the presence of credible, detailed negative reviews about workmanship failures and accountability issues means consumers should treat the score as a moderate-confidence indicator and independently verify recent performance before hiring for complex or high-value projects.