Birch Plumbing

Birch Plumbing has a strong and well-documented track record across a large volume of reviews, with the vast majority of customers praising punctuality, responsiveness, friendly technicians, and fair pricing. Professionalism scores well but is tempered by a handful of notable failures: a no-show with zero communication (2023), a forgotten appointment requiring the customer to call in (2014), and a... Read more

Birch Plumbing has a strong and well-documented track record across a large volume of reviews, with the vast majority of customers praising punctuality, responsiveness, friendly technicians, and fair pricing. Professionalism scores well but is tempered by a handful of notable failures: a no-show with zero communication (2023), a forgotten appointment requiring the customer to call in (2014), and a technician who tracked mud through a customer's home (2018). Project completion is similarly strong overall but is meaningfully penalized by one review describing an abandoned job that was never returned to after nearly two months (2014), and a billing dispute where a customer was charged an additional $175 months after a paid-in-full service (2023). Pricing is generally praised as fair and transparent, with multiple customers noting costs came in at or below quote, though one customer flagged a discrepancy between the Angie's List advertised rate and what was actually charged. Experience scores well, with multiple reviews citing skilled diagnostics, problem-solving on complex jobs, and technicians going beyond the scope of the original task. Read less