Petersen Plumbing & Heating

Petersen Plumbing & Heating has a strong base of positive reviews praising punctuality, friendliness, and technical competence across a wide range of services including water heaters, sump pumps, gas lines, and HVAC. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns about workmanship quality, accountability, and follow-through: specific compl... Read more

Petersen Plumbing & Heating has a strong base of positive reviews praising punctuality, friendliness, and technical competence across a wide range of services including water heaters, sump pumps, gas lines, and HVAC. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns about workmanship quality, accountability, and follow-through: specific complaints include an improperly installed toilet that broke and caused injury, a leaking underground gas line that was never corrected, a no-show estimate appointment, and a pattern of unresponsiveness to callbacks. Pricing feedback is mixed: several reviewers praised reasonable or competitive pricing, while others described feeling overcharged for labor and materials. The professionalism score is tempered by multiple credible accounts of poor customer service responses (particularly from a staff member named Carter) and a failure to honor commitments. Project completion is the most penalized dimension due to documented cases of abandoned work, unresolved defects, and failure to return calls after problems arose. Read less