Find Nearby Plumbers Companies In 60660, Boulder Hill, Illinois

Fixer demonstrates strong professionalism with punctual arrivals, courteous staff, and responsive communication systems. However, the company is significantly hampered by persistent project completion issues—incomplete work, follow-up failures, and callbacks not honored—and pricing concerns, with customers frequently reporting unexpected charges, hourly rate overages, and billing for failed service attempts. Experience quality is inconsistent; while many technicians demonstrate solid workmanship, a notable subset lack specialized skills, proper equipment, and problem-solving ability, particularly for plumbing and electrical work. The 72.8 WW Score reflects a company that excels at booking and initial interaction but struggles with execution and accountability.

• CRITICAL: Strong pattern of incomplete work and failed follow-up. Multiple reviews (at least 8-10) report jobs left unfinished, technicians unable to complete tasks, or promised callbacks never occurring. This is a systemic issue, not isolated incidents.
• CRITICAL: Billing for failed service calls is a recurring complaint. At least 6 reviews explicitly mention being charged $129-$159 for visits where no work was completed or the technician determined the job was out of scope. This appears to be standard practice.
• CRITICAL: Plumbing and electrical work quality is poor. Multiple reviews report code violations, improper installations, leaks created by technicians, and damage to customer property. Customers explicitly warn against using Fixer for specialized trades.
• MODERATE: Pricing transparency issues. Customers report being quoted 3-4 hours and charged for 6-8 hours; hourly shopping charges applied retroactively; double-charging when two technicians sent; and no phone communication available to clarify estimates before work begins.
• MODERATE: Scheduling reliability has deteriorated. Multiple recent reviews (2023-2024) report cancelled appointments with minimal notice, rescheduling via automated text only, and inability to reach live customer service.
• MODERATE: Lack of accountability for damage. At least 3 reviews report technicians damaging customer property (broken sinks, damaged cabinets, damaged doors) with Fixer refusing responsibility or offering minimal compensation.
• LIMITED: Possible fake review pattern detected. All reviews dated 2024-06-08 (15 reviews) are 5-star with generic praise and no specifics. This clustering is suspicious and suggests potential review manipulation. However, older reviews (2017-2023) show more balanced distribution and detailed feedback, suggesting this may be a recent practice rather than systemic.
• RECENCY NOTE: Most reviews are from 2021-2024, with significant volume from 2023-2024. Recent reviews (past 12 months) show more negative patterns around scheduling, billing, and incomplete work compared to 2017-2020 reviews, suggesting service quality has declined.

This WW Score of 72.8 should be treated with caution. While based on 150 reviews with HIGH confidence in dimension scoring, the company exhibits a clear bifurcation: excellent at scheduling/communication but poor at execution and accountability. The suspicious clustering of 15 identical 5-star reviews on 2024-06-08 reduces confidence in recent positive feedback. Customers should expect professional initial contact but should be prepared for incomplete work, unexpected charges, and difficulty obtaining refunds or follow-up service. This score is most reliable for predicting booking experience; it is least reliable for predicting actual job completion or final cost.