Overview of Company Customer Sentiment Analysis in May
Soltwich shows mixed performance across dimensions. Professionalism scores 68 based on 5 mentions—long-term customers praise responsiveness and politeness, but two negative reviews cite poor communication, careless behavior (dropping tools), and unprofessional conduct. Pricing is problematic (60/100, 4 mentions): three reviews praise fair pricing and no upselling, but one detailed complaint alle... Read more
Soltwich shows mixed performance across dimensions. Professionalism scores 68 based on 5 mentions—long-term customers praise responsiveness and politeness, but two negative reviews cite poor communication, careless behavior (dropping tools), and unprofessional conduct. Pricing is problematic (60/100, 4 mentions): three reviews praise fair pricing and no upselling, but one detailed complaint alleges aggressive upselling and inflated hourly rates, creating significant tension. Project completion (80/100, 3 mentions) reflects solid follow-through from loyal customers, though the negative reviews suggest incomplete or flawed work. Experience (65/100, 3 mentions) is undermined by a critical review documenting installation errors on a water heater (improper venting, incorrect flue slope) and a plumber with acknowledged vision issues, despite other reviews praising technical knowledge. Read less