Find Nearby Plumbers Companies In 61702, Bloomington, Illinois

A-Advantage Plumbing earns strong marks across all four dimensions, with the most consistent praise directed at Bill's technical skill, honesty, and willingness to save customers money rather than upsell. Professionalism scores are tempered by a recurring and credible pattern of communication failures — multiple reviewers explicitly cite missed callbacks, unanswered phones, and a broken promise to return a call for urgent service. Pricing is generally praised as fair and transparent, but two negative reviews specifically allege overcharging without upfront estimates, which meaningfully pulls the score down from what would otherwise be a very high mark. Project completion is solid overall, but one reviewer reported the same issue required three visits without resolution, and another noted incomplete work and an unfulfilled senior discount promise, preventing a top-tier score. Experience is the strongest dimension, with numerous reviewers across many years consistently describing Bill as highly competent, knowledgeable, and honest in his technical assessments.

• Two reviews (2020-07-27 and 2021-06-10) are near-identical in content and phrasing, describing the same water heater story almost word-for-word. This is a likely duplicate review, possibly submitted twice by the same customer or copied. Only one instance was counted toward scoring.
• Two reviews (2016-03-03 and 2016-06-11) are exact duplicates of the Thanksgiving weekend backup story. Again, likely the same reviewer submitting twice. Only one instance was counted.
• Eight reviews contain no text at all — only a star rating. These were excluded from dimension scoring as they provide no usable evidence per scoring rules.
• Two reviews contain only generic one-line praise ('Excellent work and very professional', 'They did a great job', 'Bill is great') with no specifics. These were counted only where a dimension could be clearly inferred.
• The majority of reviews are older than 12 months (most predate mid-2023), with only 2 reviews from the past 12 months (mid-2024). Recency weighting was applied; the score reflects a longer historical pattern rather than current performance.
• Communication and responsiveness failures appear in at least 3 separate, credible negative reviews spanning 2019–2021, suggesting a persistent operational weakness rather than isolated incidents.

This WW Score is based on a substantial volume of reviews with usable content across all four dimensions and carries HIGH overall confidence, though the presence of duplicate reviews, several blank submissions, and a concentration of older reviews means the score should be treated as a reliable historical indicator rather than a precise measure of current performance.