Find Nearby Plumbers Companies In 60120, Bloomingdale, Illinois

Alexander Plumbing earns strong marks for technical skill and workmanship, with numerous reviewers praising knowledgeable technicians like Paul, Adam, and Patrick who go above and beyond to fully resolve problems and explain their work clearly. Professionalism scores are pulled down significantly by a recurring pattern of complaints about rude, dismissive, or explosive behavior — primarily attributed to the owner — spanning multiple years and multiple independent reviewers, which cannot be dismissed as isolated incidents. Project completion is similarly mixed: many reviews praise same-day or next-day responsiveness and thorough job completion, but several credible negative reviews describe no-shows, cancelled appointments without notice, and at least one case of abandoned work mid-project. Pricing is the most contested dimension, with a meaningful minority of reviewers describing charges they felt were excessive or inconsistent with quoted amounts, while the majority found pricing fair or reasonable. The overall picture is a company with genuinely skilled technicians and strong operational capability, undermined by inconsistent customer-facing behavior and reliability issues that have persisted across many years.

• ATTITUDE/TEMPERAMENT PATTERN: At least 6 independent reviews across different years (2016, 2017, 2019, 2021) describe the owner or a senior figure as rude, dismissive, explosive, or having a 'bad attitude.' This is a consistent and credible pattern, not isolated complaints.
• NO-SHOW / ABANDONMENT PATTERN: At least 4 reviews describe scheduled appointments where the plumber never showed and never called (2015, 2016, 2018, 2021). One review describes work being abandoned mid-project after multiple visits.
• PRICING COMPLAINTS: Three reviews explicitly describe feeling overcharged — one citing $187.50 for 11 minutes of work, another citing ~$700 for one hour with minimal materials, and another citing $400 as excessive for a simple shower valve. These are specific and credible.
• DUPLICATE REVIEW DETECTED: Two reviews dated 2017-12-16 appear to be near-identical in content (Rheem water heater refusal). These may represent the same reviewer submitting twice or a copied review. One was excluded from scoring to avoid double-counting.
• BLANK REVIEWS: 8 reviews contained no text (only a star rating). These were excluded from dimension scoring as they provide no usable data.
• RECENCY NOTE: The majority of negative reviews are from 2013–2021, while the majority of positive reviews are from 2024–2025. This may indicate genuine improvement in service quality over time, or it may reflect a shift in review demographics. Scores were weighted toward more recent reviews but older negatives were not discarded as the patterns they describe (attitude, no-shows) have some corroboration in the 2021 period.
• FAKE REVIEW SUSPICION — LOW: Several 2025 reviews share similar phrasing ('prompt, professional, reasonable') but most contain specific names, job details, and narrative context. No strong evidence of coordinated fake reviews, though the uniformly 5-star recent cluster warrants mild caution.
• ONE 1-STAR REVIEW (2021) describes a detailed, specific incident of a flapper chain left with too much slack causing a recurring problem, and an explosive owner response when the customer called back. The level of technical specificity and narrative detail makes this review credible.

This WW Score is based on a large and diverse review set spanning over 15 years, with HIGH confidence across all four dimensions due to strong mention counts; however, the score should be interpreted cautiously given a documented and recurring pattern of owner temperament issues and no-show incidents that meaningfully offset the otherwise strong technical performance of the field crew.