Find Nearby Plumbers Companies In 60302, Berwyn, Illinois

Handyman Jack demonstrates strong overall performance across all four dimensions. Professionalism is his strongest area, with 32 mentions highlighting punctuality, responsiveness, courtesy, and communication. Project completion is well-documented with 28 mentions showing reliable job finishing and follow-through. Pricing receives consistent praise across 18 mentions for fairness and value. Experience is supported by 15 mentions of skilled workmanship and problem-solving. However, three negative reviews (ratings 1.0, 2.0, 1.0) reveal critical failures in responsiveness and service delivery that prevent a higher score. The 1-star reviews indicate broken promises and selective job acceptance, which are serious professional lapses despite the overwhelmingly positive majority.

• Three low-rating reviews (1.0, 2.0, 1.0) indicate genuine service failures: non-response after commitment, false advertising of plumbing services, and selective job rejection. These are not isolated complaints and suggest inconsistent reliability.
• One review (2020-12-14) contains unusual phrasing ('honor venterian soldier') suggesting possible language barrier or translation issue, but the core message (quick response, reasonable price, quality work) is clear and consistent with other reviews.
• Review from 2020-06-09 explicitly states Jack 'picked and chose' jobs, raising concerns about availability and commitment consistency.
• Most reviews are older than 12 months (majority from 2019-2022), with only 4 reviews from 2024. Recent data is limited, which may not reflect current service levels.
• No evidence of fake review patterns detected. Reviews contain specific details (toilet installation, ceiling fans, grout work, screen doors, etc.) and vary in length and tone naturally.

This WW Score of 87.2 is reliable for understanding Jack's typical performance, but the three documented service failures warrant caution—he appears capable of excellent work but inconsistent in responsiveness and job acceptance, suggesting potential reliability issues that may not be fully captured by the overall score.

Professionalism is the strongest and most consistently mentioned dimension, with multiple reviewers praising responsiveness, punctuality, communication, and polite demeanor across several reviews. Project completion scores well, with reviewers noting jobs were seen through to resolution — including weekend and emergency callbacks — though the small total review count limits confidence. Pricing is mentioned positively in a few reviews, with one reviewer explicitly calling the price fair for a large Sunday job and another noting reasonable pricing, but the limited mentions keep this score conservative. Experience is supported by references to diagnosing complex issues, explaining the process, and delivering quality workmanship, though again the low review volume constrains confidence. One review (the window-cleaning review) appears to be for an entirely different type of business and was treated as non-applicable to plumbing-specific scoring.

• One review (dated 2016-09-06) describes a window-cleaning service with a crew of three and references Angie's List coupons — this is almost certainly a misattributed review for a different business entirely and was excluded from dimension scoring.
• One review (dated 2014-10-22) contains only the word 'unknown' with no usable content and was excluded from all scoring.
• All reviews are rated 5.0 stars with no negative or mixed feedback, which warrants mild fake-review awareness caution, though most reviews do contain specific, credible details that reduce this concern.
• All reviews are older than 12 months — the most recent plumbing-relevant review dates to January 2018, making this data significantly outdated. Current performance cannot be reliably inferred.
• Total usable review count is very low (7 reviews, with only 6 fully applicable to plumbing). Scores should be treated as directional only.

This WW Score carries LOW overall reliability due to the very small number of usable reviews, the complete absence of any negative feedback across all ratings, the presence of one clearly misattributed review, and the fact that all reviews are more than six years old — meaning this score should not be used as a confident indicator of current contractor quality.