This contractor shows significant inconsistency across projects and time periods. Professionalism scores well (78.5) with many reviews praising punctuality, communication, and attitude, particularly from 2022-2023 work under 'Carlos.' However, project completion is notably weak (68.0) with multiple documented failures: incomplete callbacks, unfinished work, plumbing defects causing 2-year leaks, a...
Read more Score Narrative
This contractor shows significant inconsistency across projects and time periods. Professionalism scores well (78.5) with many reviews praising punctuality, communication, and attitude, particularly from 2022-2023 work under 'Carlos.' However, project completion is notably weak (68.0) with multiple documented failures: incomplete callbacks, unfinished work, plumbing defects causing 2-year leaks, and broken promises. Pricing is fair (76.0) but marred by overcharging incidents and lack of transparency. Experience is solid (81.0) when work is completed, but execution inconsistency undermines confidence. The business appears to have changed ownership/names multiple times (Les Glover era, Chris era, Carlos era, THI), which correlates with quality fluctuations.
Flags & Warnings
• CRITICAL: Multiple business name changes detected (Les Glover → Chris → Carlos → THI #815-333-7183) suggesting ownership transitions or potential shell company tactics. Most recent 2024 review explicitly states 'new guy that took over an old company name from 2017.'
• SEVERE PROJECT COMPLETION FAILURES: Two 1-star reviews document catastrophic failures—2-year plumbing leaks from improper caulking/gluing (2023) and complete non-responsiveness to repair requests. Another review documents promised valve repair never completed with no callback.
• FAKE REVIEW PATTERN DETECTED: 8 reviews with only 'unknown' or single-character text ('.' or blank) all rated 5.0 stars from 2014-2016 period. These provide zero substantive data and appear artificially inflated.
• RECENCY CONCERN: Most detailed positive reviews are from 2022-2023 (Carlos era). Older reviews (2011-2017) show mixed quality with multiple scheduling and follow-up failures. Recent 2024 review is severely negative.
• CALLBACK FAILURES: At least 3 separate reviews document failure to return calls or honor promised callbacks for repairs, indicating systemic responsiveness problem.
• OVERPRICING INCIDENTS: One detailed 2014 review documents $1889 quote for shutters/labor when market rate was $200 installation + <$700 parts. Another 2011 review shows $720 estimate vs. $200 less from competitors.
Reliability Statement
This score should be treated with CAUTION. While the numerical WW Score of 72.8 appears moderate, the underlying data reveals a highly volatile contractor with serious structural problems: multiple business identity changes, documented catastrophic failures in core plumbing work, systematic callback failures, and suspicious fake reviews inflating historical ratings. The recent 2024 one-star review and documented 2-year leak failure suggest current quality is poor. Positive reviews cluster in 2022-2023 under 'Carlos' but this may represent a temporary improvement or different crew. Recommend requesting recent references and written guarantees before engaging.
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