First Response Plumbing

First Response Plumbing demonstrates strong technical expertise and professionalism in customer interactions, with most technicians (Eddie, Paul, Will, Aaron, Shah) receiving consistent praise for knowledge, politeness, and efficiency. However, the company is significantly undermined by serious pricing concerns—multiple customers report dramatic overcharges, upselling, and price gouging (e.g., $... Read more

First Response Plumbing demonstrates strong technical expertise and professionalism in customer interactions, with most technicians (Eddie, Paul, Will, Aaron, Shah) receiving consistent praise for knowledge, politeness, and efficiency. However, the company is significantly undermined by serious pricing concerns—multiple customers report dramatic overcharges, upselling, and price gouging (e.g., $750 for 1.5 hours of simple PVC work, $435 to snake a toilet, $4,500 estimate later proven unnecessary). Project completion reliability is inconsistent, with numerous reports of missed appointments, no-shows, poor communication, and incomplete follow-through, particularly when dealing with home warranty companies. Recent reviews (2025) show improvement in consistency, but older and mid-range reviews reveal systemic operational failures including ghosting, non-responsive management, and abandoned jobs. Read less