Find Nearby Plumbers Companies In 61607, Bartonville, Illinois

Fauser Plumbing has a long track record of satisfied customers who frequently praise punctuality, responsiveness, and courteous service, which forms the backbone of their positive reputation. However, a meaningful cluster of negative reviews — spanning multiple years and up to the most recent months of 2025 — consistently cite rude behavior from both the owner and office staff, poor communication, and failure to follow through on inquiries or emergency calls. Pricing is a mixed signal: several reviewers praised reasonable or below-market rates, while two recent reviews (2025) explicitly called the business overpriced, and one older review flagged a significant markup on a delivered item. Project completion is generally solid for straightforward jobs, but a notable 2015 review documents incomplete work, no follow-up, and unresolved issues, and a 2024 review noted poor installation quality from a dispatched technician. Experience scores are dragged down by a 2020 incident where a technician admitted unfamiliarity with a standard water heater model, contrasting with many reviews praising skilled, efficient repairs.

• 11 reviews contain no text — only a star rating. These were excluded from dimension scoring as they provide no usable qualitative data.
• One review is labeled 'unknown' and one is a single period '.', both excluded from scoring.
• Recency concern: The two most recent reviews (April and May 2025) are both 1-star and cite overpricing and rude behavior. This is a negative trend signal that should be weighted seriously.
• A significant portion of older 5-star reviews (2010–2017) are brief and generic (e.g., 'friendly service', 'great job'), which limits their evidentiary value, though they are not conclusively fake.
• The 2020 review describing a technician who had 'never seen anything like this before' regarding a standard water heater, combined with the business deleting the Facebook comment and refusing follow-up calls, is a credibility and experience concern.
• The 2012 review documents a $530 markup on a delivered item and delivery of the wrong product with no accountability taken — a significant pricing integrity flag.
• The 2015 detailed review documents incomplete project follow-through, shouted responses, and ALL CAPS communication from the office manager — corroborating a pattern of unprofessional communication under pressure.
• Most reviews older than 3 years were given reduced weight per recency rules. The bulk of high-praise reviews are from 2017 and earlier, while negative reviews are more evenly distributed across the timeline including recent dates.

This WW Score is based on 46 reviews with usable content spanning over a decade and carries HIGH overall confidence due to volume, but the score should be interpreted cautiously given a clear pattern of recurring professionalism complaints — particularly around staff rudeness and communication failures — that appear consistently across multiple years and into 2025.