Royal Plumbing Inc

Royal Plumbing has a large and long-running review history with a clear majority of positive experiences, particularly around punctuality, courteous technicians, and competent workmanship on water heater and sump pump installations. However, the score is meaningfully pulled down by a recurring pattern of serious complaints: multiple reviews cite poor or non-existent follow-up communication, rude o... Read more

Royal Plumbing has a large and long-running review history with a clear majority of positive experiences, particularly around punctuality, courteous technicians, and competent workmanship on water heater and sump pump installations. However, the score is meaningfully pulled down by a recurring pattern of serious complaints: multiple reviews cite poor or non-existent follow-up communication, rude or dismissive office staff, and in several cases outright unprofessional or dangerous on-site behavior including one allegation of a plumber appearing intoxicated and another of a missing credit card. Pricing received mixed signals — several reviewers praised affordability and fair quotes, while others described significant overcharging and hidden add-on costs. Project completion is generally solid but undermined by a few notable failures including incomplete rodding work, an improperly installed water heater left out of code for over a decade, and one instance of a technician leaving without resolving the issue. The score reflects a contractor with genuine competence among certain technicians but inconsistent quality control and a troubling pattern of poor customer service when problems arise. Read less