R.J. Kuhn Plumbing Heating & Cooling

RJ Kuhn Plumbing demonstrates genuine technical competence and a strong track record of solving difficult problems — multiple reviewers praised specific technicians like Todd, Greg, Rob, and Eric for skilled diagnostics and thorough workmanship. Professionalism scores are dragged down meaningfully by a recurring pattern of no-shows, missed scheduled appointments, and poor customer service respon... Read more

RJ Kuhn Plumbing demonstrates genuine technical competence and a strong track record of solving difficult problems — multiple reviewers praised specific technicians like Todd, Greg, Rob, and Eric for skilled diagnostics and thorough workmanship. Professionalism scores are dragged down meaningfully by a recurring pattern of no-shows, missed scheduled appointments, and poor customer service responses when things went wrong, including at least four separate reviews citing being ghosted or abandoned. Pricing is the weakest dimension: multiple detailed reviews across several years document charges significantly above market rate, surprise upcharges beyond quoted prices, and markups on parts that reviewers found excessive — this is a consistent and credible pattern, not isolated complaints. Project completion is mixed: many jobs were completed well and on time, but there are credible accounts of incomplete fixes, a misinstalled disposal that caused downstream costs, and a sewer job that recurred within a month with drains left unchecked. The score reflects a company with real capability but inconsistent execution and a pricing model that generates repeated dissatisfaction. Read less