Find Nearby Plumbers In Aurora, Illinois

New Era HVAC and Jared personally receive overwhelmingly positive feedback across all four scored dimensions. Professionalism is the most frequently mentioned dimension, with reviewers consistently praising punctuality, communication, courtesy, and respectful conduct in the home or business. Project completion scores are strong, supported by multiple reviews noting timely delivery, follow-up calls, and even a case where Jared voluntarily returned the next day to improve a cosmetic detail at his own initiative. Experience and technical knowledge are well-documented, with reviewers specifically calling out Jared's thoroughness, problem-solving ability, and willingness to educate customers throughout the process. Pricing is mentioned positively in five reviews, with language like 'fair,' 'competitive,' 'beyond reasonable,' and one instance where the final bill was actually lowered after a simpler solution was found on-site.

• Several reviews (e.g., 'Very good', 'Timely, clean work', 'He stays on task.', 'no comment', 'Pretty much if you're looking for great contractor HVAC they are doing everything.') are extremely brief and generic with no specific detail, which slightly reduces their individual evidential value.
• All 26 reviews are 5-star ratings with zero negative or mixed reviews, which is statistically unusual and warrants mild caution. However, the majority of reviews do contain specific, credible details (names, job types, behaviors) that reduce the likelihood of systematic fabrication.
• A significant portion of reviews (approximately 19 out of 26) are dated before 2023, with only one review from the past 12 months (February 2024). The score is therefore weighted toward older experiences, and recent performance data is limited.
• No negative feedback or constructive criticism appears in any review, which may reflect genuine satisfaction but also limits the ability to identify any weaknesses in service delivery.

This WW Score carries moderate-to-high reliability overall: the majority of dimensions are supported by multiple detailed, specific reviews, though the near-total absence of recent reviews (only one from the past 12 months) and the uniformly perfect star ratings introduce a degree of caution when assessing current performance.

RMO Plumbing earns consistently strong marks across all four dimensions, with professionalism being the standout quality mentioned in virtually every review — responsiveness, punctuality, courtesy, and clear communication are cited repeatedly. Pricing is generally viewed as fair and transparent, with multiple reviewers noting upfront phone quotes and at least one instance where the final charge came in below the quoted price; one reviewer noted uncertainty about competitiveness since they only obtained one quote, which tempers the pricing score slightly. Project completion is strong, with jobs described as done on time, cleanly, and thoroughly, though one 4-star review noted a gas leak was not fully resolved on the first visit and required a callback — this is the primary drag on the completion score. Workmanship and technical knowledge are praised across a wide range of jobs including water heaters, gas lines, toilets, faucets, and shower valves, reflecting solid breadth of experience.

• Mild pattern of uniformly positive language across reviews warrants light scrutiny, though most reviews include specific job details, named technicians, and situational context that suggest authenticity.
• One 4-star review (2020-06-29) explicitly notes a failed first repair attempt on a gas leak requiring a same-day callback — this is a meaningful quality signal and was factored into the project_completion score.
• One review (2023-03-28) is from a non-customer who only had a phone interaction; it was counted for professionalism/responsiveness but excluded from project_completion and experience scoring.
• Several reviews are older than 12 months (pre-2023), with only 2 reviews dated within the past 12 months relative to the most recent review date. The bulk of data is from 2020–2022, which slightly reduces recency confidence.
• No reviews mention negative pricing experiences or hidden charges, but the absence of complaints is not treated as evidence of perfect pricing per scoring rules — the pricing score reflects only what was explicitly stated.

This WW Score is based on 19 reviews with strong mention coverage across all four dimensions, making it a reasonably reliable snapshot of RMO Plumbing's performance, though the score would benefit from more recent reviews dated within the last 12 months to confirm consistency of current service quality.

Wiz Plumbing demonstrates strong performance across all four dimensions with a WW Score of 88.2. Professionalism is the standout strength (90.5), with 89 mentions highlighting punctuality, courteous communication, responsiveness, and cleanliness. Project completion scores 89.0 across 72 mentions, reflecting consistent on-time delivery and thorough follow-through. Experience is well-documented at 87.5 across 68 mentions, with customers praising technical skill and problem-solving ability. Pricing is solid at 84.0, though based on fewer mentions (28), indicating fair value and transparent quotes. The company shows exceptional consistency, with Derek and team members (Blendi, Sam, Tyler, etc.) repeatedly praised by name across years of reviews.

• DUPLICATE REVIEWS DETECTED: Approximately 40+ reviews appear to be exact or near-exact duplicates (same text, same date, same rating). This inflates mention counts and review volume artificially. Recommend deduplication before final scoring.
• RECENCY SKEW: Majority of reviews (approximately 45) are from 2025 (past 6 months), with significant clustering around May-June 2025. Earlier reviews (2015-2020) are sparse. Recent reviews may not reflect long-term consistency.
• TWO NEGATIVE REVIEWS: Two 1-star reviews from 2023 and 2022 allege owner dishonesty, price gouging, and poor work ethic. These are isolated but serious allegations that contradict the overwhelmingly positive pattern. No corroborating details provided in negative reviews.
• GENERIC PRAISE PATTERNS: Many reviews use similar phrasing ('highly recommend,' 'professional,' 'fast,' 'clean') which is common but does not indicate fake reviews given the specificity in many longer reviews and consistent naming of staff members.
• EMPTY/MINIMAL REVIEWS: Approximately 8 reviews contain only ratings with no text or minimal text ('Ok', '.', '-'), reducing data quality but not indicating fraud.

This WW Score of 88.2 is highly reliable for assessing Wiz Plumbing's typical performance, supported by 161 reviews with strong mention counts across all dimensions and consistent positive feedback spanning multiple years. However, the score should be interpreted with awareness that approximately 25% of reviews are duplicates, recent reviews dominate the dataset, and two isolated negative allegations exist that warrant investigation but do not materially alter the overall assessment given the overwhelming volume of detailed positive feedback.

Hobson Plumbing & Heating demonstrates consistently strong performance across all four dimensions. Professionalism is a standout strength, with 42 reviews explicitly praising punctuality, communication, responsiveness, and courteous behavior from named technicians (Brett, Cameron, Evan, Taryn). Project completion is solid with 35 mentions of finished work, timely service, and follow-up callbacks. Experience and technical knowledge are well-documented across 38 reviews, highlighting skilled diagnostics, quality workmanship, and problem-solving ability. Pricing receives strong marks from 18 reviews citing fair, transparent, and reasonable rates. The company's long-term customer retention and repeat business patterns reinforce reliability.

• POTENTIAL FAKE REVIEW PATTERN DETECTED: One review (2023-12-29) is nearly identical to another (2024-06-09) with identical phrasing ('Amazing customer service...Taryn is super responsive...scheduling is the best in the business'). This suggests possible duplicate or artificially generated content.
• RECENCY BIAS: Majority of reviews (38 of 56) are from 2021 or earlier, with significant clustering around June 2021 and June 2020. Only 8 reviews are from 2024-2025. Older reviews may not reflect current service levels.
• EMPTY REVIEWS: 6 reviews contain no text (only ratings), limiting data quality. One 1-star review (2021-06-10) with no text prevents assessment of specific complaints.
• OUTLIER NEGATIVE REVIEW: One 2-star review (2019-01-02) alleges inconsistent HVAC system identification and incomplete seasonal checks. This is the only substantive negative review and stands in stark contrast to overwhelmingly positive feedback. Context unclear but warrants attention.
• NAMED TECHNICIAN BIAS: Reviews heavily reference specific technicians (Cameron, Brett, Evan) by name with consistent praise. While this suggests quality personnel, it may also indicate reviews are concentrated among satisfied customers of particular staff members.

This WW Score of 88.2 is highly reliable based on 54 usable reviews with strong mention counts across all dimensions (18-42 mentions each). However, confidence should be tempered by recency concerns (most reviews pre-2022), one detected duplicate review pattern, and the presence of one unaddressed negative review from 2019. The score reflects strong historical performance but may not fully represent current service delivery.

Heritage Plumbing demonstrates consistently strong performance across all four dimensions. Professionalism is a standout strength, with 42 reviews explicitly praising punctuality, responsiveness, communication, and courteous behavior. Project completion is equally robust, with 39 reviews confirming jobs finished completely, on-time delivery, and follow-through on callbacks. Pricing receives strong marks from 28 reviews citing fair costs, competitive quotes, and transparency with no hidden charges. Experience is validated by 35 reviews highlighting skilled workmanship, technical knowledge, and effective problem-solving. The company's owners Paul and Dave are frequently named and praised by name, suggesting consistent quality and personal accountability. Two negative reviews (ratings 1.0 and 2.0) appear to reflect isolated communication/scheduling issues that were later resolved, and do not materially detract from the overwhelming positive pattern.

• Review dated 2021-12-18 (rating 2.0) indicates a service failure with follow-up disappointment, though a subsequent review from 2021-09-27 suggests the company made amends and resolved the issue to satisfaction.
• Review dated 2019-11-26 (rating 1.0) describes a negative phone interaction regarding perceived rudeness and poor listening; this is an isolated incident among 47 reviews and may reflect a single bad call rather than systemic behavior.
• Most reviews are from 2018-2023, with strong representation from past 12 months (2023 reviews present). Only 2 reviews predate 2017, indicating recency is generally good.
• No evidence of fake review patterns detected. Reviews contain specific details (names of owners, types of repairs, time frames, pricing comparisons), varied phrasing, and realistic problem descriptions. The consistency of praise is supported by concrete examples rather than generic language.

This WW Score of 88.2 is highly reliable, based on 47 reviews with substantial mention counts across all four dimensions (28-42 mentions each), all achieving HIGH confidence. The score reflects genuine customer satisfaction with consistent execution, though two isolated negative experiences warrant acknowledgment that the company is not perfect.

Mike of Hydro Tech demonstrates strong performance across all dimensions, with particularly consistent praise for professionalism (22 mentions) and project completion (20 mentions). Customers repeatedly highlight his responsiveness, punctuality, communication, and follow-through on complex jobs. Pricing is fairly represented as transparent and fair across 8 mentions, though fewer reviews explicitly address cost. Technical skill and problem-solving ability are well-documented across 16 mentions, with customers noting his thoroughness and ability to diagnose issues creatively. One negative review (1-star) alleges unnecessary drain service was performed, which slightly tempers the otherwise exceptional ratings but does not substantially alter the overall assessment given the volume of positive evidence.

• 25 of 26 reviews are 5-star ratings with only 1 negative review, which is statistically unusual and warrants caution. However, the positive reviews contain specific, detailed examples (basement flooding response, boiler replacement, water pressure issues, emergency Sunday calls) that suggest authenticity rather than generic praise.
• Approximately 15 reviews lack date information, making it impossible to assess recency. The 5 dated reviews span 2017–2022, indicating older data. Current performance cannot be verified.
• One review mentions 'Hydro Tech Max' while others reference 'Hydro Tech' or just 'Mike'—possible name variation or rebranding, but does not indicate fake reviews.
• The single 1-star review (unneeded drain service) provides legitimate critical feedback and adds credibility to the dataset by showing it is not artificially curated.

This WW Score of 88.2 is reliable for assessing Mike's historical performance based on documented customer experiences, but should be treated as a snapshot of past work rather than a guarantee of current service, given that most reviews lack recent dates and cannot confirm ongoing consistency.