Mr. Rooter Plumbing of Will County

Mr. Rooter of Will County shows a genuinely split profile across its review history. Professionalism scores reasonably well in aggregate — many technicians like Gene, Brad, Cody, and Chris are individually praised for punctuality, communication, and respectful demeanor — but this is significantly dragged down by multiple explicit complaints about rude phone staff, a technician allegedly hittin... Read more

Mr. Rooter of Will County shows a genuinely split profile across its review history. Professionalism scores reasonably well in aggregate — many technicians like Gene, Brad, Cody, and Chris are individually praised for punctuality, communication, and respectful demeanor — but this is significantly dragged down by multiple explicit complaints about rude phone staff, a technician allegedly hitting on a minor, and a tech who broke equipment and left. Pricing is the weakest dimension by far: at least eight separate reviews describe quotes that were dramatically higher than competitors (ranging from $500 for a drain rod to $8,500 for a sewer line), with multiple reviewers confirming they got the same work done elsewhere for a fraction of the price; only two or three reviews describe pricing as reasonable or fair. Project completion is moderate — most jobs described were finished, but there is at least one clear case of abandoned/unresolved work where the company refused to return or refund, and one case where the diagnosed problem was wrong and the real fix was done by another company. Experience scores similarly mixed: individual technicians receive strong praise for technical knowledge and problem-solving, but several reviews describe outright misdiagnosis or fabricated repair needs, which seriously undermines confidence in consistent skill quality. Read less