King Heating, Cooling & Plumbing

King Heating shows significant inconsistency across service dimensions. While professionalism scores moderately at 72.5 based on 58 mentions—with many technicians praised for friendliness and responsiveness—the company is severely undermined by pricing concerns (38.0 score, 47 mentions), with numerous customers reporting excessive charges, misleading diagnostics, and aggressive upselling tacti... Read more

King Heating shows significant inconsistency across service dimensions. While professionalism scores moderately at 72.5 based on 58 mentions—with many technicians praised for friendliness and responsiveness—the company is severely undermined by pricing concerns (38.0 score, 47 mentions), with numerous customers reporting excessive charges, misleading diagnostics, and aggressive upselling tactics. Project completion (68.0, 42 mentions) reveals chronic scheduling failures, missed appointments, and poor follow-through on promised services. Experience ratings (65.0, 51 mentions) are mixed: skilled technicians coexist with reports of dishonest diagnostics, unnecessary repairs, and failure to identify actual problems. The WW Score of 62.8 reflects a company with capable individual technicians but serious systemic issues in pricing transparency, appointment reliability, and diagnostic integrity. Read less