J&R Herra Heating, Cooling, & Plumbing

J&R Herra demonstrates strong professionalism with consistently praised technicians, punctuality, and courteous service across 68 mentions. Project completion is solid at 82.0 with 52 mentions showing reliable follow-through and timely work. Technical experience scores 85.5 across 48 mentions, reflecting skilled diagnostics and quality workmanship. However, pricing emerges as a significant weaknes... Read more

J&R Herra demonstrates strong professionalism with consistently praised technicians, punctuality, and courteous service across 68 mentions. Project completion is solid at 82.0 with 52 mentions showing reliable follow-through and timely work. Technical experience scores 85.5 across 48 mentions, reflecting skilled diagnostics and quality workmanship. However, pricing emerges as a significant weakness at 68.0 based on 15 explicit mentions—multiple customers report substantially higher charges than competitors for similar services, emergency upcharges, and lack of itemized invoices. Several older reviews (2018–2020) document serious project delays and communication failures, though recent reviews (2025) show improvement. The company excels in service quality but struggles with pricing transparency and value perception. Read less