James Beutjer Plumbing & Htg

This contractor shows highly polarized performance with extreme variance between reviews. Two early reviews (2018–2019) praise professionalism, fair pricing, and responsiveness, while two detailed 2017 reviews document serious issues: scope creep, unexpected costs ($2,937 vs. estimated ~$1,100–$1,200), installation of wrong materials (chrome instead of brushed nickel hardware), and incomplete ... Read more

This contractor shows highly polarized performance with extreme variance between reviews. Two early reviews (2018–2019) praise professionalism, fair pricing, and responsiveness, while two detailed 2017 reviews document serious issues: scope creep, unexpected costs ($2,937 vs. estimated ~$1,100–$1,200), installation of wrong materials (chrome instead of brushed nickel hardware), and incomplete work requiring customer follow-up. The negative reviews provide extensive specifics about billing practices, communication failures, and technical decisions that were not pre-disclosed. Professionalism scores are dragged down by the documented lack of transparency and the pattern of discovering new work mid-project. Pricing confidence is low due to the stark contradiction between fair-pricing praise and the cost overrun complaints. Read less