Bradbury Plumbing, Heating, Air, & Electrical

Bradbury Plumbing and Heating presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: several reviews praise specific technicians (Greg, Alyssa, Nick, Jeff, Sean) for courteous and responsive behavior, while multiple negative reviews cite poor communication, unreturned calls, scheduling failures, and an annoyed customer service representative. P... Read more

Bradbury Plumbing and Heating presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: several reviews praise specific technicians (Greg, Alyssa, Nick, Jeff, Sean) for courteous and responsive behavior, while multiple negative reviews cite poor communication, unreturned calls, scheduling failures, and an annoyed customer service representative. Pricing is the single most damaging dimension, with multiple reviewers explicitly calling out charges they considered excessive or unjustified — including $800 for a 90-minute water heater install, $425 for a $20–40 capacitor, and $3,000+ for a well pump replacement that turned out to be unnecessary. Project completion is similarly split: positive reviews describe same-day service, follow-through, and callbacks honored, while negative reviews describe jobs left incomplete for days, a misdiagnosed problem, and an AC unit damaged during a heating job. Experience scores moderately, with several reviewers praising technical skill and problem-solving, but offset by at least one instance of apparent misdiagnosis and a complaint about damaging a separate system. The overall score reflects a contractor with capable field technicians but serious and recurring concerns around pricing transparency and customer service consistency. Read less