Blue Whale Backflow, Plumbing, & Excavating

Blue Whale Plumbing has a clearly split reputation across its review history. Older reviews (2013–2021) paint a consistently positive picture: responsive, friendly, fairly priced, and technically competent across a wide range of plumbing jobs. However, the two most recent reviews (late 2022) both describe serious professionalism failures tied to a change in ownership and management, including a ... Read more

Blue Whale Plumbing has a clearly split reputation across its review history. Older reviews (2013–2021) paint a consistently positive picture: responsive, friendly, fairly priced, and technically competent across a wide range of plumbing jobs. However, the two most recent reviews (late 2022) both describe serious professionalism failures tied to a change in ownership and management, including a rude receptionist, poor scheduling follow-through, and confusing rebranding under A&P Grease Trapping. Pricing was praised frequently in positive reviews with no complaints about hidden fees, supporting a solid but not exceptional pricing score. Project completion is dragged down by at least two explicit no-follow-through incidents — a no-call-no-show and a scheduling abandonment — alongside many positive completions. Experience scores reasonably well as multiple reviewers praised technical skill and knowledgeable plumbers, though this dimension is largely absent from the negative reviews, suggesting the workmanship itself may not be the core problem. Read less