Balanced Plumbing

Balanced Plumbing earns strong marks for professionalism, experience, and project completion across a large volume of reviews, with Paul consistently praised for punctuality, responsiveness, clear communication, and technical competence. Project completion scores are bolstered by numerous accounts of same-day or next-day service, emergency responsiveness, and jobs completed as described. However, ... Read more

Balanced Plumbing earns strong marks for professionalism, experience, and project completion across a large volume of reviews, with Paul consistently praised for punctuality, responsiveness, clear communication, and technical competence. Project completion scores are bolstered by numerous accounts of same-day or next-day service, emergency responsiveness, and jobs completed as described. However, pricing is a meaningful drag on the overall score: multiple independent reviewers across different years explicitly describe charges as significantly above market rate, one reviewer alleges a promised fee waiver was not honored, and one reviewer describes being quoted double the competitor price. The pricing complaints are detailed, credible, and span multiple years, preventing a favorable pricing score despite some reviewers calling costs fair. The professionalism score is modestly reduced by one incident of a rude phone interaction and a deeply concerning account of the plumber asking a woman if she lived alone, leaving a voicemail pressuring a reviewer to change their rating, and responding to a negative review in a combative manner. Read less