Find Nearby Plumbers Companies In 62711, Ashland, Illinois

DreamMaker Bath & Kitchen demonstrates strong performance across professionalism, project completion, and technical experience, with consistently positive feedback on punctuality, communication, craftsmanship, and team reliability. However, pricing emerges as a significant weakness, with numerous reviews explicitly noting the company charges substantially above market rates—often 50-100% higher than competitors—which tempers overall satisfaction despite quality work. The company excels at design consultation, attention to detail, and follow-through on callbacks, but customer perception is heavily influenced by cost concerns that create buyer's remorse even among satisfied clients.

• PRICING CONCERN: 22 reviews explicitly mention pricing as a major issue. Customers consistently report DreamMaker is 'not the cheapest,' 'extremely overpriced,' or significantly above budget. Multiple reviews state they chose competitors at 40-60% lower cost with comparable quality. This is the primary detractor from overall satisfaction.
• FAKE REVIEW PATTERN DETECTED: 7 reviews contain only 'unknown' or '.' as text with 5-star ratings (dates: 2016-08-29, 2016-07-21, 2016-06-28, 2016-06-23, 2015-10-27, 2015-08-05, 2015-08-01, 2015-07-07, 2014-10-31, 2014-09-24, 2014-08-28, 2014-06-30, 2014-06-02, 2016-05-04 rated 4.0). These appear to be placeholder or auto-generated reviews with no substantive content. Confidence in scores reduced slightly due to this pattern.
• RECENCY BIAS: Majority of reviews are from 2013-2015 (oldest reviews from 2006-2009). Only 1-2 reviews from past 12 months (2023). Historical data may not reflect current operations or pricing.
• QUALITY INCONSISTENCY: Multiple reviews (2016-11-21, 2013-12-04, 2013-05-06, 2013-05-04) report significant quality issues including improper installations, incomplete work, poor communication during delays, and unresolved callbacks. One review (2016-11-21) explicitly states electrician was removed from Angie's List and work required multiple returns. This contradicts the overwhelmingly positive narrative.
• OWNER CONDUCT CONCERNS: Two reviews (2014-02-21, 2013-05-06) describe condescending or dismissive behavior from ownership during consultations, including sexist comments and pressure tactics. One customer felt 'rushed out the door' and 'made to feel like wasting time.'
• INCOMPLETE FOLLOW-UP: Review from 2013-05-04 reports missing bookcase shelves and hanging electrical outlet 4 months post-completion despite promises to return. Customer paid in full, suggesting payment structure may incentivize incomplete work.

This WW Score of 78.2 is reliable for assessing technical quality and professionalism (HIGH confidence based on 68+ mentions), but the score is significantly depressed by legitimate and consistent pricing complaints (22 mentions) that represent a core business model issue rather than isolated incidents. The company delivers quality work and professional service but at a premium that creates widespread buyer dissatisfaction. Caution: older review dates and fake review patterns reduce confidence in current operational consistency; prospective customers should request detailed itemized quotes and compare with competitors before committing.