Find Nearby Plumbers In Arlington Heights, Illinois

Gentryfied Plumbing (Mark Gentry) demonstrates exceptional performance across all four dimensions with consistently high scores supported by substantial review volume. Professionalism is the strongest dimension (94.5), with 187 mentions emphasizing punctuality, courteous communication, responsiveness, and clean work. Project completion scores 91.5 with 156 mentions confirming reliable follow-through, same-day service, and work completed as promised. Experience scores 92.0 with 127 mentions highlighting technical knowledge, problem-solving ability, and quality workmanship. Pricing scores 89.0 with 98 mentions reflecting fair, transparent, and competitive rates with no hidden charges. The WW Score of 92.3 reflects a highly trustworthy contractor with exceptional customer satisfaction.

• One outlier negative review (1.0 rating, 2017-05-19) citing non-response to initial inquiry; however, this is isolated among 281 reviews and does not reflect the overwhelming pattern of responsiveness documented elsewhere.
• One review (0.0 rating, 2017-07-27) with minimal text ('It was well.') suggests incomplete submission but does not indicate service quality issues.
• One review (2017-08-28, 4.0 rating) mentions concern about pump presentation (not in box) and lack of demonstrated testing, though reviewer acknowledges Mark's trustworthiness; this is a minor isolated concern.
• One review (2018-09-21, 4.0 rating) notes payment method limitation (no credit card acceptance at time of service) but acknowledges Mark's graciousness in working with customer; this is a logistical issue, not service quality.
• Minor payment-related note (2018-10-18, 4.0 rating) where Mark appropriately referred customer to electrician for work outside his scope, demonstrating professional boundaries.
• No evidence of fake reviews detected. Reviews span 2016-2024 with consistent, specific details about sump pump work, responsiveness, professionalism, and fair pricing. Language varies naturally across 281 reviews with specific examples and genuine customer concerns.

This WW Score of 92.3 is highly reliable, based on 280 usable reviews spanning 8+ years with all four dimensions supported by 98+ mentions each and HIGH confidence ratings. The overwhelming consistency of positive feedback, specific service details, and natural variation in language across reviews strongly supports the accuracy of this assessment. Mark Gentry's Gentryfied Plumbing represents a genuinely exceptional contractor with demonstrated excellence in professionalism, fair pricing, project completion, and technical expertise.

Craig demonstrates exceptional performance across all dimensions. Professionalism is consistently praised with explicit mentions of responsiveness, efficiency, kindness, and genuine care for customer safety. Project completion is flawless—all reviews confirm work was finished completely and promptly, with customers booking repeat work. Pricing is repeatedly described as reasonable and affordable, with transparent, honest quotes. Technical expertise is evident through problem-solving on difficult tasks (studs in walls, smart home integration) and meticulous workmanship. The only minor consideration is that all reviews are uniformly positive with no critical feedback, which slightly limits differentiation.

• All 6 reviews are 5-star ratings with no negative feedback or constructive criticism. While not necessarily fake, this uniformity is atypical and suggests either exceptional service or potential selection bias in review visibility.
• Review language shows some repetitive praise patterns ('highly recommend,' 'very reasonable,' 'efficient') across multiple reviews, though each review contains specific project details that support authenticity.
• Most reviews are 1-2 years old (2023-2024); only 2 reviews are from the past 6 months. Recency is moderate but not recent enough to fully reflect current performance.

This WW Score of 89.2 is highly reliable based on consistent evidence across 6 reviews with specific project details and explicit mentions of all four dimensions. However, the uniformly positive sentiment and lack of critical feedback should be noted as a limitation—real-world performance may include occasional service gaps not reflected in these reviews.

FV Rodding demonstrates strong performance across all dimensions with consistent positive feedback. Professionalism is a standout strength, with reviewers explicitly praising punctuality, communication, attitude, and thoroughness. Pricing is consistently described as fair, reasonable, and transparent—notably better than competitor quotes. Project completion is flawless across all reviews, with jobs finished on time or ahead of schedule, including same-day emergency service. Technical expertise is evident in problem-solving ability and knowledge, though fewer reviews explicitly detail workmanship quality. All six reviews are 5-star ratings from 2010–2012.

• All reviews are 5-star ratings with no negative feedback—this is atypical and warrants caution. However, reviews contain specific details (sewer line roots, main drain blockage, shower drain, emergency calls, time estimates, cleanup) that suggest authenticity rather than generic praise.
• All reviews are older than 12 years (2010–2012). No recent reviews are available. Current performance cannot be assessed; this score reflects historical data only.
• Small sample size (6 reviews) limits generalizability, though confidence thresholds are met for all dimensions.

This score should be treated as a historical baseline only. The absence of recent reviews (past 12 months) means current service quality is unknown. The uniformly positive feedback is credible based on specific details provided, but the small sample and age of data reduce overall reliability for predicting current performance.

ABV Plumbing earns strong marks across all four dimensions, driven by a large and consistent body of reviews spanning 2019 through mid-2025. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, courteous behavior, use of shoe covers, mask compliance, and clear communication — including named technicians like Ivo, Hristo, and Wafiq receiving repeated individual praise. Project completion scores are high, with the vast majority of reviewers confirming jobs were finished cleanly, on time, and without callbacks needed, though two reviews (one involving an improper water heater install and one involving a refused service call) introduce minor deductions. Pricing is generally viewed favorably — multiple reviewers cited fair quotes, upfront pricing, and one notable instance where a plumber charged less than the agreed rate after a quick repair — but one 2-star review flagged a $245 labor-only quote as excessive, preventing a higher score. Experience scores well based on numerous mentions of skilled diagnostics, problem-solving on difficult jobs, and technical competence, though the 2021 water heater complaint (citing improper installation requiring a competitor to fix) is a meaningful negative data point that tempers the score.

• 8 reviews contain no text whatsoever — only a star rating. These were excluded from dimension scoring as they provide no usable evidence.
• A cluster of reviews dated 2025-05-10 (6 reviews on the same date) and 2025-04-10 (4 reviews on the same date) warrants mild scrutiny. However, the reviews contain varied language, specific technician names, and differing job types, suggesting they are likely legitimate Home Depot installation batch reviews rather than fabricated entries.
• One review (2021-08-04, 1 star) explicitly states ABV improperly installed a water heater and that a competitor had to fix it. This is a significant quality failure and was weighted accordingly in the Experience and Project Completion scores.
• One review (2022-06-09, 1 star) describes a refused service call for an outdoor spigot, citing unclear scope-of-work policies. This reflects a communication or service-scope issue rather than a workmanship failure.
• One review (2023-07-31, 2 stars) flagged a $245 labor-only quote for a one-hour faucet replacement as unreasonable. This was factored into the Pricing score.
• The majority of reviews are from 2024–2025 and are therefore within the recency window. Older reviews (2019–2021) are consistent in tone and were given slightly reduced weight per recency rules.
• Overall review sentiment is overwhelmingly positive (5-star), which is statistically unusual. However, the presence of specific names, job details, and a handful of genuine negative reviews reduces the likelihood of systematic fake review inflation.

This WW Score is based on 101 reviews with usable content spanning approximately six years, with strong recency representation, and carries HIGH overall confidence — though users should note the isolated but serious water heater installation complaint and the pattern of same-day review clusters when making a final hiring decision.

The Plumbing Smith demonstrates strong performance across all four dimensions, with particularly high marks for professionalism and project completion. Kevin Smith and his team (including brother Reid and office staff Tim) are consistently praised for punctuality, courteous demeanor, responsiveness, and technical competence. Pricing is repeatedly described as fair, reasonable, and transparent—often coming in below customer expectations or competitor quotes. The company excels at completing jobs thoroughly and honoring commitments, including emergency callbacks and follow-up work at no extra charge. One negative review (1-star, August 2022) alleging incomplete work and overcharging stands in stark contrast to 23 positive reviews but is noted as an outlier.

• One significant negative review (1-star, 2022-08-29) alleging incomplete work, excessive charges, and dishonesty. This review describes a toilet repair that failed after installation and claims the company charged $150 for evaluation plus $460 for work that did not resolve the issue. This is a material complaint that contradicts the overwhelmingly positive pattern.
• 23 of 24 reviews are 5-star ratings. While the positive reviews contain specific details (names, job types, response times, pricing comparisons), the extreme uniformity warrants noting. However, reviews span 8 years (2016–2024) with varied authors, specific technical details, and contextual variation that suggests authenticity rather than fake reviews.
• Most reviews are older than 12 months (16 of 24 reviews predate 2023). However, recent reviews from 2024 and 2023 maintain the same high quality standards, suggesting consistency over time.

This WW Score of 88.2 is highly reliable, based on 24 reviews with strong mention counts across all dimensions (14–19 mentions each). The consistency of positive feedback, specific technical details, and multi-year track record support confidence in this score. However, the single 1-star review alleging incomplete work and overcharging should be investigated further before engaging this contractor for critical repairs, as it represents a material service failure that was not resolved to the customer's satisfaction.

Brian Clar of Clar Plumbing demonstrates consistently strong performance across all four dimensions. Professionalism is evidenced by punctuality, responsiveness (especially in emergencies), courteous demeanor, and attention to detail like removing shoes and cleaning up after work. Pricing is repeatedly described as fair, reasonable, and transparent, with one dissatisfied customer citing lack of clarity on parts and labor breakdown. Project completion is solid with multiple mentions of fast, efficient work and follow-through on callbacks. Experience is reflected in diverse technical competencies (sewer rodding, water heater installation, emergency repairs) and honest problem-solving. The single 1-star review from 2022 provides important balance, citing poor communication about work performed and pricing justification.

• 21 of 22 reviews are 5-star ratings with predominantly positive language; the single 1-star review from 2022 is a notable outlier and suggests the overall rating distribution may not be fully representative of all customer experiences
• Several reviews use similar phrasing ('highly recommend,' 'responsive,' 'fair price,' 'professional') which is common in plumbing reviews but warrants noting; however, reviews contain sufficient specific details (sump pump installation, sewer rodding, water heater replacement, emergency timing) to suggest authenticity rather than fabrication
• Most reviews are older than 12 months (13 of 22 reviews predate 2023); only 6 reviews are from the past 12 months, which limits recency weighting but does not invalidate the overall assessment
• The 2022 negative review explicitly criticizes lack of transparency about parts and labor, which contrasts with other reviews praising honesty; this suggests potential inconsistency in communication practices or a single dissatisfied customer experience

This WW Score of 88.2 is highly reliable based on 22 reviews with consistent data across all four dimensions and HIGH confidence levels. However, the heavily skewed 5-star distribution (95% perfect ratings) and the presence of one significantly negative review warrant acknowledgment that this score may represent the best-case experience; prospective customers should review the 2022 complaint about pricing transparency as a potential risk factor.