Murphy Plumbing and Sewer Service

Patrick Murphy Plumbing has a strongly bifurcated review profile: a large cluster of glowing 5-star reviews praising technician Alex and the broader team for professionalism, punctuality, and technical skill, contrasted with a significant number of 1-star reviews describing misdiagnosis, rude behavior, and suspected warranty-gaming. Pricing is a notable weak point, with at least two reviews citing... Read more

Patrick Murphy Plumbing has a strongly bifurcated review profile: a large cluster of glowing 5-star reviews praising technician Alex and the broader team for professionalism, punctuality, and technical skill, contrasted with a significant number of 1-star reviews describing misdiagnosis, rude behavior, and suspected warranty-gaming. Pricing is a notable weak point, with at least two reviews citing egregious overcharging ($477 for a drain clog) and one alleging unlicensed workers and a $1,000+ unnecessary quote, while older reviews and some recent ones praise fair and transparent pricing. Project completion is mixed: many jobs were resolved quickly and correctly, but multiple reviewers describe technicians refusing to perform work, abandoning diagnosis, or leaving problems unresolved. The high volume of reviews mentioning Alex by name with nearly identical praise language raises a mild flag for possible review clustering, though the specificity of many accounts lends credibility. Older reviews (pre-2022) are consistently positive and suggest the company may have declined in consistency as it scaled through home warranty partnerships. Read less