Mr. Rooter Plumbing of Cook County

Mr. Rooter receives a polarized set of reviews: a strong cluster of recent 5-star reviews praising named technicians (Greg, Todd, James D., Brandon, Kaiden) for promptness, courtesy, and competence, contrasted sharply with a significant body of 1-star reviews citing deceptive upselling, incomplete work, billing irregularities, and no-shows. Pricing is the weakest dimension, with multiple independe... Read more

Mr. Rooter receives a polarized set of reviews: a strong cluster of recent 5-star reviews praising named technicians (Greg, Todd, James D., Brandon, Kaiden) for promptness, courtesy, and competence, contrasted sharply with a significant body of 1-star reviews citing deceptive upselling, incomplete work, billing irregularities, and no-shows. Pricing is the weakest dimension, with multiple independent reviewers explicitly describing charges as excessive, inconsistent, or dishonest, and several reporting that competing plumbers completed the same job for substantially less. Project completion is also dragged down by multiple accounts of repeat service failures, work that did not resolve the original problem, and at least one catastrophic job involving property damage and a $12,000 bill. Professionalism scores moderately due to a genuine split: many recent customers report polite, timely technicians, while older and some recent reviews describe no-shows, broken promises, rude staff, and outright dishonesty. Experience scores similarly mixed, with skilled individual technicians praised by name alongside accounts of misdiagnosis, unlicensed workers, and botched repairs. Read less