Fly Plumbing & HVAC

Fly Plumbing shows significant inconsistency across service dimensions. While professionalism scores reasonably well (72.5) with multiple mentions of courteous, responsive technicians like Adrian, Tom, and Iliya, this is heavily undermined by serious project completion failures (55.0) including incomplete repairs, callbacks not honored same-day, and work that created new problems. Pricing is a maj... Read more

Fly Plumbing shows significant inconsistency across service dimensions. While professionalism scores reasonably well (72.5) with multiple mentions of courteous, responsive technicians like Adrian, Tom, and Iliya, this is heavily undermined by serious project completion failures (55.0) including incomplete repairs, callbacks not honored same-day, and work that created new problems. Pricing is a major weakness (45.0), with customers reporting hidden charges, unexpected upsells, and misleading 'free estimate' claims. Technical experience is moderate (68.0), with some skilled diagnostics offset by fundamental errors like improper ejector pump connections and undersized equipment selection. The company demonstrates a pattern of taking advantage of warranty situations and customers in crisis. Read less