Capps Plumbing & Sewer

Capps Plumbing presents a deeply divided picture across its review history. On the positive side, many individual technicians — Tim, Sean, Tristan, Anthony, Ryan, Will, and others — are repeatedly praised for being professional, courteous, knowledgeable, and thorough, which lifts the professionalism and experience scores. However, these scores are substantially dragged down by a significant vo... Read more

Capps Plumbing presents a deeply divided picture across its review history. On the positive side, many individual technicians — Tim, Sean, Tristan, Anthony, Ryan, Will, and others — are repeatedly praised for being professional, courteous, knowledgeable, and thorough, which lifts the professionalism and experience scores. However, these scores are substantially dragged down by a significant volume of serious negative reviews describing the owner (Joe Capps) as a bully who yells at, belittles, and dismisses customers, and by multiple accounts of technicians being rude or dishonest. Pricing is the weakest dimension by far: a large number of reviewers across many years describe exorbitant charges, hidden fees, emergency price-gouging, bait-and-switch quoting, and refusal to honor warranties or correct overcharges — including a documented case of overcharging an 86-year-old widow by over $1,400. Project completion is mixed: many jobs are completed well, but there are multiple credible accounts of work that failed immediately after completion, jobs abandoned mid-service, incorrect diagnoses, and refusal to return to fix problems without additional charges. The overall WW Score of 58.2 reflects a company with capable field technicians undermined by serious, recurring ethical and customer service failures at the ownership and management level. Read less