Overview of Company Customer Sentiment Analysis in May
This single review paints a deeply problematic picture of a bathroom remodel gone wrong. While the contractor (Andy) was personally described as likable, responsive, and knowledgeable, the actual work — largely performed by a separate crew — was riddled with serious deficiencies including unlevel flooring, incorrect fixture installation, improper electrical work, sloppy tilework, and an unauth... Read more
This single review paints a deeply problematic picture of a bathroom remodel gone wrong. While the contractor (Andy) was personally described as likable, responsive, and knowledgeable, the actual work — largely performed by a separate crew — was riddled with serious deficiencies including unlevel flooring, incorrect fixture installation, improper electrical work, sloppy tilework, and an unauthorized wall move. Project completion scores extremely low because the customer was left with a job requiring significant remediation at their own expense, with only a partial $1,000 discount offered. Experience scores are near the floor given the volume and severity of technical errors across multiple trades. Professionalism receives a slightly higher score only because Andy personally returned to fix one issue and was described as personable and communicative, though his failure to supervise the crew adequately is a serious mark against him. Read less