Find Nearby Plumbers Companies In 60002, Antioch, Illinois

Tangney & Sons demonstrates strong overall performance with particular strengths in professionalism (86.0) and technical experience (88.0), supported by 14 and 11 mentions respectively across reviews. Project completion scores solidly at 84.0 with 13 mentions, though two significant negative reviews document unresolved callback issues and incomplete work. Pricing presents the weakest dimension at 73.0 with 9 mentions; while many reviews praise fair pricing, three reviews explicitly cite overcharging, high emergency fees, and unclear payment policies. The company shows excellent responsiveness and skill but has documented accountability gaps in follow-through on promised corrections.

• Two 1-star reviews (2023-05-15 and 2015-01-27) and one 2-star review (2014-04-05) document serious issues: unfinished work with owner non-responsiveness, leaking installations with high repair charges, and poor communication on payment policies and appointment cancellations. These are specific, detailed complaints that contradict the predominantly positive narrative.
• Pricing dimension shows conflicting signals: many reviews praise 'fair' and 'reasonable' rates, but three reviews cite overpricing ($650 for a valve fix, $400 for toilet work, unclear ceiling-removal charges). This suggests pricing may vary significantly by job type or technician.
• Most reviews are older than 2 years (15 of 21 reviews predate 2023). Only 2 reviews from past 12 months; recency is limited. The most recent negative review (2023-05-15) is particularly concerning as it suggests ongoing accountability issues.
• Multiple reviews mention different technicians by name (Mike, Joe, Shannon), making it difficult to assess whether quality issues are company-wide or technician-specific.

This score should be treated with moderate caution: while the company demonstrates genuine technical competence and professionalism in the majority of cases, the presence of unresolved callback failures and pricing inconsistencies documented in recent reviews indicates real operational gaps that are not reflected in the overall score. The HIGH confidence is driven by volume of mentions, but the recency bias toward older reviews and the severity of documented follow-through failures suggest the true current performance may be lower than 82.1.

Andersen Plumbing Services receives consistently positive feedback across the reviews that contain usable content, with professionalism being the most frequently and clearly mentioned dimension. Reviewers highlight prompt response times, courteous behavior, and going above and beyond — such as the technician photographing completed work for a homeowner unable to inspect it himself. Project completion is supported by references to specific jobs being finished (sump pump repair, pipe rerouting, pipe joint repair) with no complaints of abandoned or incomplete work. Experience is touched on in two reviews with positive but brief mentions of workmanship quality. Pricing is entirely absent from all reviews, so no score can be assigned to that dimension.

• One review (2015-09-16) contains only the word 'unknown' and provides no usable data — excluded from scoring.
• Two of the three usable reviews are significantly dated (2013 and 2017), meaning the majority of evidence is over 7 years old. Only one review is recent (2024).
• With only 3 usable reviews total, the dataset is very small and scores should be treated with caution.
• No pricing information is mentioned in any review — the Pricing dimension cannot be scored.
• No fake review patterns detected, but the small sample size limits reliability.

This WW Score is based on only 3 usable reviews, two of which are more than 7 years old, making the overall score LOW in reliability and should not be treated as a definitive assessment of current service quality.