On The Ball Plumbing

On The Ball Plumbing has a strong base of positive reviews praising responsiveness, professionalism, and going above and beyond — particularly from the detailed 2022 kitchen remodel review and the 2014 Dustin/Kailee review, which are the most substantive and credible. However, meaningful negative signals exist: one reviewer reported needing three return visits to fix a toilet correctly with a fl... Read more

On The Ball Plumbing has a strong base of positive reviews praising responsiveness, professionalism, and going above and beyond — particularly from the detailed 2022 kitchen remodel review and the 2014 Dustin/Kailee review, which are the most substantive and credible. However, meaningful negative signals exist: one reviewer reported needing three return visits to fix a toilet correctly with a flooded floor in between, another cited shortcuts and subpar work without permission, and a third complained about being over an hour late with no proactive communication. Pricing is a mixed signal — one reviewer praised it as great while another called it 'very expensive,' yielding a conservative middle score. Project completion is the most penalized dimension due to the documented rework incident and the shortcuts complaint, which directly undermine confidence in consistent follow-through. The overall picture is a contractor with genuine skill and strong customer service moments, but with enough documented execution failures to prevent a high score. Read less