Mainstream Electric, Heating, Cooling & Plumbing

Mainstream demonstrates strong technical competence and generally professional service delivery, with most technicians praised for politeness, efficiency, and thorough workmanship. However, the company is significantly hampered by two critical weaknesses: pricing practices that customers consistently describe as excessive or unfair, and communication/responsiveness issues including poor phone call... Read more

Mainstream demonstrates strong technical competence and generally professional service delivery, with most technicians praised for politeness, efficiency, and thorough workmanship. However, the company is significantly hampered by two critical weaknesses: pricing practices that customers consistently describe as excessive or unfair, and communication/responsiveness issues including poor phone call follow-up and inappropriate contact method preferences. The 2024 communication failure (unsolicited texting despite explicit opt-out) and multiple pricing complaints (ranging from $80 diagnostic fees to $3,000+ quotes for routine work) create material trust concerns that offset otherwise solid execution quality. Read less