PACE PLUMBING

Pace Plumbing earns strong marks across all four dimensions, with professionalism being the most frequently cited strength — technicians like Riley, Bailey, Derek, Hunter, and Nate are repeatedly praised for punctuality, courtesy, clear communication, and respect for customers' homes. Project completion scores well overall, with the vast majority of reviewers confirming jobs were finished prompt... Read more

Pace Plumbing earns strong marks across all four dimensions, with professionalism being the most frequently cited strength — technicians like Riley, Bailey, Derek, Hunter, and Nate are repeatedly praised for punctuality, courtesy, clear communication, and respect for customers' homes. Project completion scores well overall, with the vast majority of reviewers confirming jobs were finished promptly and correctly, though a small number of negative reviews describe an incomplete drain clearing job, a failure to return calls, and a refusal to honor a warranty — these meaningfully suppress the completion score. Pricing is generally viewed as fair and competitive, with multiple reviewers specifically calling out transparent quotes, no hidden charges, and honest recommendations that saved customers money; however, one reviewer noted sticker shock on parts pricing and another found Roto-Rooter $100 cheaper after a failed job, keeping this score conservative. Experience scores well based on numerous mentions of skilled diagnostics, knowledgeable explanations, and successful resolution of complex issues including slab leaks, frozen pipes, and multi-system installs. The score is tempered slightly by a handful of negative experiences involving poor communication, unprofessional conduct by one technician, and at least one instance of work left incomplete. Read less