Capital City Plumbing

Capital City Plumbing has an overwhelmingly negative review record across all four scored dimensions. Professionalism is the most heavily documented dimension and is catastrophically poor: multiple reviewers describe repeated no-shows across consecutive scheduled appointments, belligerent and offensive responses when confronted, a contractor who smelled of alcohol at 10am, rude office staff, and o... Read more

Capital City Plumbing has an overwhelmingly negative review record across all four scored dimensions. Professionalism is the most heavily documented dimension and is catastrophically poor: multiple reviewers describe repeated no-shows across consecutive scheduled appointments, belligerent and offensive responses when confronted, a contractor who smelled of alcohol at 10am, rude office staff, and one owner publicly posting what appears to be a fraudulent upselling scheme on Facebook. Project completion is nearly as damning, with multiple reviewers reporting that work was never completed, technicians collected service fees and disappeared, and at least one case where a completed job was done incorrectly and had to be redone by another plumber. Pricing drew complaints of extreme overcharging — $396 for a $20 part and a 10-minute job, and nearly $600 quoted for a running toilet and slow drain — though two positive reviews did cite fair or competitive pricing. Experience scores marginally higher only because a small number of positive reviews describe skilled, knowledgeable technicians, but these are vastly outnumbered by accounts of incompetent or fraudulent work. The overall picture is of a contractor that should be avoided. Read less