First Street Plumbing & Heating Center

First Street Plumbing shows significant inconsistency across reviews, with strong positive feedback on responsiveness, speed, and technical skill offset by serious concerns about professionalism, pricing transparency, and accountability. Multiple reviews (2016, 2023, 2021) document major failures: undisclosed scope changes that doubled costs, poor workmanship with leaks and damage, failure to clea... Read more

First Street Plumbing shows significant inconsistency across reviews, with strong positive feedback on responsiveness, speed, and technical skill offset by serious concerns about professionalism, pricing transparency, and accountability. Multiple reviews (2016, 2023, 2021) document major failures: undisclosed scope changes that doubled costs, poor workmanship with leaks and damage, failure to clean up after work, and owner refusal to make things right when mistakes occurred. Positive reviews praise quick response times and fair pricing, but negative reviews reveal bait-and-switch pricing tactics and lack of customer care. The company's willingness to fire employees and apologize without remediation suggests systemic accountability issues. Read less