Doug’s Construction and Repair

D&R Plumbing shows severe inconsistency in service quality and customer outcomes. While two recent reviews (2024, 2020) praise technician Victor's professionalism, punctuality, and fair pricing, three older reviews (2022, 2021) document serious failures in technical competence, project completion, and accountability. Critical issues include misdiagnosis of a common plumbing problem requiring three... Read more

D&R Plumbing shows severe inconsistency in service quality and customer outcomes. While two recent reviews (2024, 2020) praise technician Victor's professionalism, punctuality, and fair pricing, three older reviews (2022, 2021) document serious failures in technical competence, project completion, and accountability. Critical issues include misdiagnosis of a common plumbing problem requiring three service calls, unnecessary recommendations for cabinet removal, poor A/C diagnostics leading to system failure, and unresponsive management when complaints were raised. The company's handling of a $8k HVAC system installation was particularly problematic, with the owner allegedly being condescending and refusing accountability. Competing plumbers have explicitly warned against using this company due to frequent mistakes requiring correction. Read less