Criterion Plumbers

The majority of reviews are positive and praise technicians by name for being courteous, on time, and communicative, which supports a reasonable professionalism score. However, several serious negative reviews significantly drag down all dimensions: one review describes wildly inaccurate leak detection leading to a massively inflated repair quote, another describes a technician leaving a camera lo... Read more

The majority of reviews are positive and praise technicians by name for being courteous, on time, and communicative, which supports a reasonable professionalism score. However, several serious negative reviews significantly drag down all dimensions: one review describes wildly inaccurate leak detection leading to a massively inflated repair quote, another describes a technician leaving a camera lodged in a sewer main and then billing the customer for the resulting damage, and a third describes unsafe and non-code-compliant gas line installation. Pricing is a mixed picture — many reviewers praised fair or competitive pricing, but multiple 1-star reviews describe aggressive upselling, inflated quotes, and billing disputes including double-cashing checks. Project completion is similarly mixed, with several reviews describing abandoned work, misdiagnosed problems, and failure to follow through on callbacks or appointments. The positive reviews, while numerous, are heavily concentrated among recent Rooter Hero-era reviews and older Criterion-era reviews, suggesting this profile may aggregate two or more distinct business entities, which complicates scoring reliability. Read less