Find Nearby Plumbers Companies In 99228, Hayden, Idaho

Able Rooter has an overwhelmingly positive review record spanning over a decade, with professionalism, responsiveness, and punctuality cited consistently across the vast majority of reviews. Technicians — primarily Tom, but also Josh, Caleb/Calob, and others — are repeatedly praised for clear communication, arriving on time or early, explaining problems thoroughly, and going above and beyond expectations. Project completion scores well but is tempered by a small number of meaningful negative reviews: one customer reported a leak was never properly fixed and a callback was ignored, another reported a no-show that ruined their entire day, and a commercial customer alleged a warranty promise was broken and an additional charge was levied. Pricing is generally praised as fair and transparent, with several reviewers specifically noting Able Rooter was significantly cheaper than competitors; however, at least two reviewers flagged pricing concerns — one calling the cost 'pricy' for a 10-minute job and another noting the cost felt high relative to the work performed — which moderates the pricing score. Experience scores strongly, with numerous reviewers noting that Able Rooter succeeded where other companies had failed, used appropriate tools, and provided knowledgeable advice on prevention and next steps.

• Four reviews carry a 1-star rating and contain substantive negative content: (1) a customer reporting an unresolved leak and ignored callback (2017), (2) a customer reporting a no-show appointment that wasted their entire day (2015), (3) a commercial customer alleging a broken warranty promise and unexpected additional charge (2014), and (4) a customer who ended the appointment because the technician refused to wear a mask (2020). These are credible negative signals and have been factored into scoring.
• Two reviews contain no text at all (blank body, one rated 5.0 in 2025, one rated 1.0 in 2022) and were excluded from dimension scoring as they provide no usable data.
• One review (rated 5.0, text 'unknown') was excluded from dimension scoring as it provides no usable data.
• One review references a Spokane location while the majority of reviews reference the St. Louis area — this may indicate reviews from a different franchise or business location, which could affect score reliability if the businesses operate independently.
• The review corpus spans from 2012 to 2025. Approximately 25-30 reviews are older than 3 years, and roughly 15 are older than 5 years. The most recent 12 months (mid-2024 to mid-2025) contain approximately 35+ reviews, all strongly positive, suggesting current service quality remains high. Older negative reviews (2014, 2015, 2017) may reflect past issues that have since been resolved.
• No strong fake review patterns detected. Reviews vary in length, specificity, named technicians, and described scenarios. Multiple reviews reference specific details (times, dollar amounts, named technicians, specific drain types) that are consistent with genuine customer experiences. The high volume of 5-star reviews is notable but appears organic given the specificity and variety of content.

This WW Score is based on a large, diverse, and detailed review set spanning 13 years with strong recency, and carries HIGH overall confidence; however, users should note that a small but credible cluster of negative reviews — particularly around project follow-through and warranty honoring — introduces meaningful uncertainty into the project completion dimension that the score alone does not fully convey.