Find Nearby Plumbers Companies In 83835, Hayden, Idaho

Straight Shooter Plumbing demonstrates strong overall performance across all measured dimensions. Professionalism is a standout strength with 87 mentions emphasizing punctuality, communication, courtesy, and responsiveness—nearly all positive. Project completion is equally robust with 79 mentions showing consistent job completion, follow-through, and callback fulfillment. Experience scores well with 62 mentions highlighting technical skill and problem-solving ability. Pricing shows solid value perception (82.0) but with fewer mentions (28), indicating most customers do not explicitly discuss cost—those who do generally report fair pricing, though three negative reviews cite overcharging concerns that slightly temper this dimension.

• Three negative reviews (1-star ratings) present credibility concerns: one alleges overcharging and non-refunded balance ($1200 paid vs. $750 work claimed, $400 refund promised but not received); one criticizes senior plumber Daniel Hobson for missed appointments, inflated bid ($5500 for simple work), and poor listening; one reports cancellation due to unavailable staff. These are material complaints that warrant attention despite the overwhelmingly positive dataset.
• One review (2024-09-27) reports scheduling failure and cancellation without apparent concern for customer retention, suggesting potential operational inconsistency.
• Approximately 10 reviews lack dates or contain minimal text (empty or single-sentence), limiting contextual depth, though sentiment is uniformly positive.
• The dataset is heavily skewed toward 5-star reviews (115 of 120 total). While this may reflect genuine quality, the concentration is unusually high and could indicate selection bias in review collection or platform algorithms favoring positive feedback.
• No reviews older than 2022 are present; most reviews cluster in 2025 (recent) and 2023–2024, suggesting strong recent performance but limited long-term historical data.

This WW Score of 87.2 is highly reliable for assessing Straight Shooter's typical performance in professionalism, project completion, and technical skill, supported by 87–79 mentions across these dimensions. However, the pricing dimension (28 mentions) carries moderate confidence and should not be weighted equally in decision-making. The three credible negative reviews—particularly the overcharging and operational failure complaints—indicate that while the company excels in most areas, customers should verify pricing transparency upfront and confirm appointment scheduling. The extreme positive skew (96% five-star reviews) suggests this score reflects the company's best-case performance; real-world experience may vary slightly.

The review set reveals a deeply divided customer base, with strong positive experiences offset by serious negative ones. Pricing is the weakest dimension by far — multiple reviewers explicitly describe quotes as dramatically higher than competitors, with one reviewer citing a quote more than double a competitor's price and another paying $317 for a job done elsewhere for $90. Project completion is mixed: there are clear cases of abandoned or incomplete work (a snake left inside a toilet, a line never unclogged, a quote never delivered after 2.5 months), balanced against positive reviews describing fast and thorough job completion. Professionalism scores reflect a similar split — some plumbers are praised warmly by name for kindness and communication, while others are described as confrontational, careless about blocking driveways, and indifferent to customer concerns. Experience scores moderately, with skilled work noted in several positive reviews but undermined by instances of apparent misdiagnosis and upselling that a neighbor and competing plumber both identified as a known scam.

• PRICING CONCERN: Multiple independent reviewers across different years describe quotes that were significantly higher than competitors — sometimes more than double. This is a consistent and credible pattern, not an isolated complaint.
• INCOMPLETE WORK: At least one review explicitly describes a job left unfinished (sewer line not unclogged, snake lost inside the house), leaving elderly customers without water for 3 days. This is a serious project completion failure.
• POTENTIAL UPSELLING/SCAM PATTERN: One reviewer describes being told their drain field was 'saturated' requiring expensive work — a claim a neighbor identified as a known company tactic. A second plumber confirmed the field was fine. This pattern recurs with a water heater estimate that was less than half the Mr. Rooter quote.
• RECENCY NOTE: Several high-scoring reviews are from 2017–2020, which are more than 3 years old. The two most recent reviews (2022 and 2023) are both 1-star. This suggests a possible decline in service quality in recent years.
• NO FAKE REVIEW PATTERN DETECTED: Reviews vary in detail, tone, writing style, and rating. Named employees appear across multiple reviews independently. No significant fake review pattern identified.
• DISPATCH FEE COMPLAINT: One reviewer was charged a dispatch fee before any diagnosis was performed, then given a $1,000 quote without any inspection — a practice that generated strong dissatisfaction and wasted the customer's day.

This WW Score is based on 17 reviews spanning 14 years with strong mention counts across all four dimensions, yielding HIGH confidence in each dimension score; however, the recency trend is negative, and the score should be interpreted cautiously given that the two most recent reviews are both 1-star and describe serious service failures.