Anderson Plumbing demonstrates strong overall performance across a very large review base spanning many years and what appears to be multiple locations or franchises operating under the same name. Professionalism is the most frequently praised dimension, with dozens of reviewers citing punctuality, courteous technicians, clear communication, and clean workmanship. Project completion scores are sol...
Read more Score Narrative
Anderson Plumbing demonstrates strong overall performance across a very large review base spanning many years and what appears to be multiple locations or franchises operating under the same name. Professionalism is the most frequently praised dimension, with dozens of reviewers citing punctuality, courteous technicians, clear communication, and clean workmanship. Project completion scores are solid but are meaningfully dragged down by a recurring pattern of no-shows, abandoned jobs, and at least one case of faulty workmanship requiring a third-party fix — these negative signals are explicit and credible. Pricing receives mixed signals: many reviewers praise fair or below-market rates, while a notable cluster of negative reviews specifically cite hidden charges, misquoted prices, and billing for invoice-writing time, reducing confidence in consistent pricing transparency. Experience scores are generally high, with many reviewers praising diagnostic accuracy and problem-solving, though a handful of reviews describe technicians who failed to identify root causes or created new problems, preventing a higher score.
Flags & Warnings
• MULTI-ENTITY CONCERN: Reviews reference a very large number of different named technicians (Sam, Neil, Chris, Greg, Mark, Andrew, Justin, Francisco, Richard, Carson, Andre, Jimmy, James, Norbert, Caleb, Ryan, Wes, Dale, Zane, Pat, Craig, Gilbert, Bill, Tim, Tony, and others) across dates spanning 2004–2025. This strongly suggests these reviews aggregate multiple distinct Anderson Plumbing businesses in different cities/states rather than a single contractor. Scores should be interpreted with caution as they may not reflect any one business accurately.
• FAKE REVIEW RISK — UNDATED REVIEWS: Approximately 20+ reviews have no date (Date: None). Several of these are extremely brief and generic (e.g., 'Great work and great price!', 'I highly Recommend them and will definitely be using them again.', 'These gentlemen were the absolute best.'). These undated reviews lack specifics and may inflate positive sentiment. Confidence in undated reviews is reduced.
• RECENCY NOTE: The majority of reviews with dates fall between 2020 and 2025, with a meaningful tail going back to 2004. Reviews older than 3 years (pre-2022) may not reflect current service quality and have been weighted less heavily in scoring.
• PRICING INCONSISTENCY FLAG: Multiple explicit negative reviews describe hidden charges, billing for travel/invoice time, misquoted prices, and charges significantly above initial estimates. Two reviews describe being charged $400+ more than quoted without authorization. This creates a meaningful downward pressure on the pricing score despite many positive pricing mentions.
• PROJECT COMPLETION NEGATIVES: At least 6 reviews describe explicit no-shows or abandoned work (2010, 2016, 2021, 2022, 2023, 2024). One review describes faulty installation of a p-trap that failed twice and was installed backwards. One review describes a PRV installation that broke and was never remedied. These are serious completion failures that materially reduce the project completion score.
• WORKMANSHIP NEGATIVES: At least 3 reviews describe technicians who failed to diagnose the correct problem, with a subsequent plumber identifying the real issue. One review describes a technician who created a new leak while fixing another. These reduce the experience score from what would otherwise be very high.
• BLANK REVIEWS: Approximately 20 reviews contain no text, only a star rating. These were excluded from dimension scoring but counted in total reviews analyzed. Several blank 1-star and 2-star reviews suggest dissatisfied customers who did not elaborate.
Reliability Statement
This WW Score is based on a very large review corpus (296 reviews) with HIGH mention counts across all four dimensions, giving the score strong statistical weight; however, reliability is meaningfully reduced by the strong likelihood that these reviews represent multiple distinct businesses operating under the Anderson Plumbing name across different cities and states, by a recurring pattern of no-show and pricing complaints that are explicit and credible, and by a cluster of undated generic reviews that may artificially inflate positive sentiment.
Read less