Find Nearby Plumbers Companies In 83686, Eagle, Idaho

JRS Plumbing demonstrates strong overall performance across all dimensions, with particular strength in professionalism (85.3) and experience (84.6). The company excels at punctuality, communication, and technical competence, as evidenced by extensive positive feedback on responsiveness, friendliness, and knowledgeable workmanship. Project completion scores (82.1) reflect generally reliable follow-through, though a small number of callbacks and one no-show incident slightly temper this dimension. Pricing (76.8) is the weakest dimension, with legitimate concerns about cost fairness in several cases, though most reviews praise competitive rates. The WW Score of 81.2 reflects a solid, trustworthy contractor with minor vulnerabilities in pricing consistency and occasional service lapses.

• PRICING INCONSISTENCY: Multiple reviews cite unexpectedly high charges or price gouging, particularly during emergencies (2021 winter storm reviews, $800 quote vs. $30 DIY fix). Several customers report being charged for service calls or full hours when minimal work was required. This suggests inconsistent pricing practices or opportunistic charging during high-demand periods.
• ANGRY CUSTOMER INCIDENTS: Two reviews (Jan 2024, Aug 2023) describe aggressive, threatening behavior from technicians/owner when customers questioned charges or requested refunds. One customer reported the technician 'yelled,' 'undid work,' and the customer feared physical assault. Another reported the owner and technician 'screaming' and being 'threatening.' These are serious red flags for customer safety and professionalism.
• QUALITY CONTROL ISSUES: Several reviews report work that had to be redone by other plumbers (Dec 2012, Feb 2013), incorrect installations requiring callbacks (Jan 2024 garbage disposal), and poor problem diagnosis (attic water line job in July 2014 rated 2.0 stars—customer had to hire another plumber to redo work correctly at lower cost). One review notes plumber lacked familiarity with expensive faucet installation.
• NO-SHOW AND COMMUNICATION FAILURES: One review (Oct 2013) reports a complete no-show with no callback after two voicemails left. Another review (Aug 2023) describes missed first appointment with no call, requiring customer to reschedule. These are significant reliability failures.
• BILLING DISPUTES: Multiple reviews cite unexpected charges, lack of transparency, or refusal to provide itemized receipts (Aug 2023 review—technician refused to provide receipt for parts, customer suspected price inflation). One review (July 2014) describes a $2,234 job that another plumber completed for significantly less, suggesting overcharging or poor assessment.
• INCONSISTENT COMPANY STANDARDS: Reviews span multiple technicians (Jim, Jason, Caleb, Dexter, Joe, etc.) with highly variable quality. Some technicians receive glowing praise while others generate serious complaints. This suggests inconsistent hiring, training, or oversight.
• RECENCY CONCERN: Most negative reviews (pricing gouging, angry incidents, no-shows, quality issues) are from 2012–2024, with several from 2023–2024. Positive reviews are heavily concentrated in 2014–2018 and 2015–2017. This temporal pattern suggests potential recent decline in service quality or company culture.
• POTENTIAL FAKE REVIEW PATTERN: Approximately 40 reviews contain only a rating with no text or minimal text ('unknown,' 'N/A,' blank, single words like 'Great!' or 'Good Work!'). While not conclusive, this high volume of low-detail 5-star reviews (many from 2013–2018) may inflate the overall rating. However, the majority of substantive reviews are detailed and credible.

This WW Score of 81.2 should be treated with MODERATE-TO-HIGH caution. While the company demonstrates genuine strengths in professionalism and technical skill, the recent pattern of serious incidents (aggressive customer interactions, billing disputes, no-shows, quality rework) and pricing inconsistencies—particularly in 2023–2024—suggests the company may not be as reliable as historical averages indicate. Customers should obtain detailed written estimates, clarify pricing upfront, and be prepared to escalate disputes if service quality or behavior becomes problematic. The company's best work appears to have been delivered in the 2014–2018 period; recent reviews warrant skepticism.

Only one review is available for analysis, which is insufficient to produce a reliable WW Score. That single review speaks positively about Travis Baker's professionalism, noting he was understanding, thoughtful, and considerate during delays caused by city sewer work. Project completion is supported by the mention that drain lines were replumbed and the customer was kept functional throughout, though no explicit timeline or delivery detail was provided. Workmanship quality is referenced briefly as 'excellent,' lending a modest experience score. Pricing was not mentioned at all and cannot be scored.

• Only 1 review analyzed — WW Score cannot be calculated reliably per minimum threshold of 3 reviews.
• All dimension scores are based on a single mention and carry LIMITED confidence only.
• Review is dated October 2020, making it over 4 years old. Recency weighting is a concern — this may not reflect current service quality.
• No pricing or value information was mentioned in any review — Pricing dimension has NO DATA.
• With only one review, fake review detection is not applicable, but the review is specific and detailed enough to appear genuine.

This score report is based on a single review from 2020 and should not be considered a reliable indicator of this contractor's current or consistent performance.