Noble Plumbing earns strong marks for professionalism and responsiveness across a large volume of reviews, with many customers praising courteous, punctual technicians and attentive office staff. Project completion scores well overall, with the majority of jobs described as finished efficiently and thoroughly, though a meaningful minority of negative reviews cite missed appointments, no-shows, fai...
Read more Score Narrative
Noble Plumbing earns strong marks for professionalism and responsiveness across a large volume of reviews, with many customers praising courteous, punctual technicians and attentive office staff. Project completion scores well overall, with the majority of jobs described as finished efficiently and thoroughly, though a meaningful minority of negative reviews cite missed appointments, no-shows, failed repairs requiring return visits, and at least one job that failed city inspection multiple times. Pricing is the weakest dimension: while many reviewers praise fair or competitive rates, several credible negative reviews describe charges perceived as excessive, billing for travel time to buy parts, and a $500 charge for a 30-minute repair, pulling the score down significantly. Experience scores moderately well, with many reviewers noting knowledgeable and skilled technicians, but offset by documented cases of incorrect parts installed, failed repairs, and work that did not pass inspection. The score reflects a contractor with genuine strengths but a consistent pattern of service failures that cannot be ignored.
Flags & Warnings
• 18 reviews contain no text whatsoever — only a star rating. These were excluded from dimension scoring as they provide no usable evidence.
• Several reviews from 2013–2016 are labeled 'unknown' with no review text and appear to be placeholder or imported records with no substantive content. These were excluded.
• One review (2014-04-23) appears to describe a medical clinic or urgent care facility, not a plumbing company ('campus,' 'kids,' 'injury,' 'schedule depending on the injury'). This review is almost certainly misattributed or fraudulent and was excluded from scoring.
• A cluster of reviews from 2025-05-10 (approximately 8 reviews posted on the same date, several with no text) raises a mild concern about review manipulation or bulk solicitation, though the dated reviews with text on that day appear genuine.
• Multiple negative reviews describe missed appointments and no-shows (2019-10-03, 2020-05-06, 2024-12-11), suggesting a recurring operational issue with scheduling reliability.
• One detailed negative review (2020-12-22) describes a failed repair, an incorrect part installed, a $750 upsell attempt, and a $300 charge for unresolved work — this is a significant quality and ethics flag.
• One review (2017-11-03) describes a water line replacement that failed city inspection three times due to improper fittings, inconsistent technician assignments, a missed callback appointment, and an unresolved leak — a serious project completion failure.
• One review (2024-09-29, 2-star) raises a specific pricing concern: the customer was charged $250/hr labor rate and billed for over an hour of time during which the technician drove to Home Depot to buy parts. The promised itemized receipt was also never delivered.
• Recency note: The majority of reviews with substantive text span 2018–2025, with the most recent cluster in 2025. Reviews from 2013–2016 are sparse and mostly text-free. Scoring is appropriately weighted toward the more recent and detailed reviews.
• No strong evidence of fully fabricated bot reviews, but the volume of brief, generic 5-star reviews with no specifics (e.g., 'Amazing service!!!', 'excellent job', 'Fast and prompt service') moderately inflates the apparent positivity of the review set.
Reliability Statement
This WW Score is based on a large review set (125 total, ~107 with usable data) spanning multiple years, giving it HIGH overall confidence, but consumers should weigh the recurring negative patterns around missed appointments, pricing transparency, and occasional failed workmanship before making a hiring decision.
Read less